HR Help Desk
Discussion List
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Send notification on ISR Work Request creationSummary: We have implemented Help Desk for Internal Service Requests. When ever an User creates a ISR Work Request in 'My Help' work area, a notification either in app o… -
Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.Summary: We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created. Content (required): I have created the email temp…
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How to enable email notifications for a Service request status change?Summary: hi, I have a problem with email notification, I can't activate email notification on SR status change, while email notification works for a message exchange. Ho…
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Object Workflows not sending emailsSummary: We have created an object workflow, that triggers on creation without any condition, to send an email notification. Email notification is not received. We can s… -
Query to fetch the mapping of Queue and Rule under rules section of ManageServiceAssignmentRules ?Please help me to find the query/table for the mapping of the queue and rule under rules section of manage service assignment rules. -
How to make it read only field - visual builder studio HelpdeskHi, I have scenario where I want to make the Severity field as read only field for the employees. Only the Helpdesk agents are allowed to change the value of the severit…
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NextGen HR Helpdesk: Multiple Schedule for a Queue and Milestone calculationSummary: Hi All, I am looking for a suggestion on implementing multiple schedules for a Queue. We have multiple queues like Payroll, Planning etc. different queues have …
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Set a time for most browsed articles in Knowledge HR Help Desk?Summary: Hi, is it possible to set a time frame for the section "Browse Popular Articles" in Knowledge Management in HR Help Desk? Basically, we need to set 30 or 60 day… -
"Assigned To" field drop down doesn't display any valuesSummary: After the creation of the service request, the SR is not assigned to any agent in the queue, and also the "Assigned To" field drop-down doesn't display any valu…
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knowledge base articles as favouritesSummary: Save knowledge base articles as favourites Content (required): Is it possible to save articles as favourites in the knowledge base? I haven't found a way yet, b… -
Can appointments generate an email in case management?Hi, does anyone know if it's possible to generate an email to an employee after creating an appointment in case management? Could this be stored against the Case? The id…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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Category Vs Sub Category Vs Product GroupCurrently, we have a task where we can create Category and Child Category (ideally subcategory). With this setup, upon creation of service request in HR Help Desk, we co… -
Next Gen Help Desk - Queues Not Updating in Landing Page; Can't Filter by QueueWe have an issue where Queues are not updating or displaying in our Help Desk Requests landing page. Due to the Queues not updating, this in turn seems to cause the sear…
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Did you miss a Help Desk event on Cloud Customer Connect in 2023?The Help Desk Team wants to thank each and every one of you that attended our Cloud Customer Connect events in 2023! And if you missed one our webcasts this year, here’s…