Internal Help Desk
Discussion List
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…Edson Junior, Oracle 1.3K views 13 comments 2 points Most recent by Edson Junior, Oracle Fusion Service -
Oracle Helpdesk -Can AI suggest categories for Helpdesk service requestSummary: Can AI suggest categories based on the description of the request when they come in through email for Helpdesk Nextgen module Content (please ensure you mask an… -
Add Formatting and Image Insertion Options to Initial Help Desk Request CreationSummary: When creating a service request in HR Help Desk, there’s no ability to format text or insert images (such as screenshots) directly into the Detailed Description…
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How to monitor / track emails sent by HR Help Desk Object Workflows?Hi everyone, we are using Object Workflows on the HR Help Desk Request object to send email notifications (e.g. on queue assignment and agent assignment). I would like t…
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Redwood Dynamic Form: Custom Template fields blank on Edit Page load despite successful REST fetchSummary: We extending Oracle Fusion Cloud Applications using Visual Builder Studio (Redwood). I have a custom object "AffectedAssetsCollection_c" as a child of "Customer… -
privilege Rest APi crmRestApi/resources/11.13.18.05/hrHelpDeskRequests/{SrId}/child/messagesSummary: What is the privilege names that we would need to give to user who is setting up the Rest API to update Help Desk using /crmRestApi/resources/11.13.18.05/hrHelp…
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Is it possible to configure due dates, ticket escalation to manager, and quick responses in the HelpHello, We would like to understand whether it is possible to configure the following functionalities within the Help Desk module: the possibility to set a due date for H…
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In HRHD, How do I make the case numbering convention start from 1?Summary: We’re configuring Case numbering for HR Help Desk (HRHD). We can set Prefix and Radix on Manage Public Unique Identifier Sequence Generation for the Case object…
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Unexpected Change in AI Agent Behavior After Period of InactivitySummary: I’ve observed that after a period of inactivity in AI Agent Studio (Oracle Fusion), the agent’s behavior appears to change when it is used again. The responses,…
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Help Desk - action buttons available in the request details pageHello, during the recent session with Oracle we saw that in the Help Desk request page there are action buttons such as "Resolve Help Desk Request", "Mark as Complete", …
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List of values not appearing in custom fieldSummary: I have created a field with a list of values in Application Composer. The user should be able to select more than one value at a time but the values are failing…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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How To Add Position and Job Details as DCL in Oracle Fusion HR help DeskSummary: In Oracle Fusion HCM, within the Client Groups → Hiring module, the Create Requisition page provides out-of-the-box DCL fields for Job and Position. However, as…
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How to Create a Custom Table with an Actions Column in Oracle Fusion Service UI Extension AppProblem Statement A system implementor is facing a challenge in creating a custom table with an action column in Oracle Fusion Service UI extension app. The action colum…
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Implementation Status of ER 29768343KB93562 states: “The following ER was raised to allow the creation of custom ESS job schedule:ER 29768343 - ABILITY TO DESIGN A CUSTOM ESS JOB SCHEDULE” Does anyone know…keita_f 11 views 2 comments 1 point Most recent by Alexandru Dicu-Oracle Fusion Applications Administration
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help deskSummary: Smart action help desk doesn't work - Help Desk Redwood — Cloud Customer Connect -
Review Budgetary Control BalancesReview Budgetary Control Balances Hello, please i need support to get THE VIEW OR TABLE that build Review Budgetary Control Balances and build a query as data model TO S…User_X6O2Q 21 views 1 comment 0 points Most recent by Andreea Brem-Oracle General Ledger & Intercompany