Knowledge
Discussion List
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Other communication channel is not available under Help Desk offeringSummary: Hi team, please review and suggest why Other communication channel is not available under Help Desk offering I can see only Email Communication Channel under he… -
Regarding helpdesk survey configurationSummary: Hi Team, can you please let me know where we can found the helpdesk request survey configuration. Once agentvresilved the request and employee received the noti…
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Is there a Malaysia knowledge locale yet, and if not, is there a way to rename any existing locales?Summary: For quite some time, we have been needing a preferred knowledge locale for Malaysia (Malay - Malaysia/Bahasa - Malaysia). So far there still has not been any up… -
Recap of 26A & 26B Features for Help Desk, Case Management & KnowledgeHere is a list of features that were released in 26A and 26B for Help Desk, Case Management & Knowledge. (NOTE: To access the links to the videos, you must have a login … -
Content Indexing not working - Knowledge Management with Redwood InterfaceSummary: Content Indexing gets stuck on Pending and after 24hrs fails (Navigator > Knowledge > Content Indexing or Setup and Maintenance > Help Desk: Knowledge Managemen… -
Getting error while adding Files as attachment in Knowledge articlesSummary: We are getting an error while to trying to add files as an attachment in the Knowledge article Create page. Snapshot is attached for reference. Has anybody enco…
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Can I get any related docs or links on how the Employee Help Desk Self-Service Assistant works?Summary: Can I get any related docs or links on how the Employee Help Desk Self-Service Assistant works? Content (please ensure you mask any confidential information): V… -
I am not able to view manage categories for hr helpdesk and manage queues in Help desk requestSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Multi-BU profile option makes BU mandatory on Knowledge Articles — need workaround generic articlesWe're implementing HR Help Desk Redwood for a new client with multiple Business Units. We need HZ_ENABLE_MULTIPLE_BU_CRM enabled to support other BU-dependent setup in H…
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Payables AI Agent: Created Invoices Not Matched to ReceiptsSummary: We have configured the Payables Agent for Invoice Ingestion in Oracle Fusion Payables to automatically create supplier invoices from received invoice documents.…SyedMustafaArshad 153 views 5 comments 1 point Most recent by SyedMustafaArshad Payables, Payments & Cash Management
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Is it possible to Download and/or Print a Knowledge Article?Summary: Is it possible to Download and/or Print a Knowledge Article? We know that there is an ability to download/print attachments to a knowledge article - but our cli…
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Restricting Knowledge Article Visibility Based on User AttributesSummary: Hi all, I would like to know if it's possible to restrict users' access to Knowledge articles based on a user attribute rather than their role. For example: Ful…
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ORA_CSO_GEN_Q_ANSWERING not working – Question Answering (Golden Answer) not appearing in Redwood KnSummary: We are attempting to enable the Question Answering (Golden Answer) feature for Redwood Knowledge in Oracle Fusion Help Desk. Although all documented prerequisit…
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Is Redwood Knowledge the standard My Knowledge tool for Next Gen HR Help Desk?Summary: We need to understand what My Knowledge will look like and how it will work with Next Gen HR Help Desk. Content (please ensure you mask any confidential informa…
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Generate Knowledge Article from source document using AISummary: Error while generating Knowledge Article from document Content (please ensure you mask any confidential information): We are trying to generate a Knowledge Arti…
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Hiding Product Field in Knowledge Authoring Pages Using VBSWe are currently working on a requirement to hide the Product field from the Knowledge Authoring pages. During an HRHD Knowledge session, we heard that this might be ach…
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25C Knowledge Management - Agent Experience: Question Answering in My KnowledgeSummary: Clarify about this new feature available in 25C related to Agent Experience > Question Answering in My Knowledge. Content (please ensure you mask any confidenti…