Knowledge
Discussion List
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Why can't I associate categories with knowledge articles?Summary: There used to be an icon where we could associate Help Desk categories with a knowledge article. Content (please ensure you mask any confidential information): … -
Is possible using REST API apply an Item to an existing Expense Report?Summary: The idea is clear: when we have an expense item created in our work area, we would need to apply it to an Expense Report created before. I have found in the doc…
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Knowledge ArticlesSummary: Is there a loader for Knowledge Articles? Content (please ensure you mask any confidential information): Hello, Looking for the answer to this question, please.… -
export knowledge articleSummary:How to export knowledge articles to import into another system Content (please ensure you mask any confidential information): Version (include the version you ar…
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attachments to a knowledge base article do not open on another page?Summary: hello, how come the attachments in a knowledge base article don't open in another page even though I set the option Thanks Best Regards Gianfranco Content (plea…
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Is it possible through reports to figure out who has viewed the articles?Summary: Hello, A customer asks if it is possible, through reports, to understand who user accessed articles within the Knowledge Base? Thank you Best Regards Gianfranco…Gianfranco Fariello 14 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Help Desk
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smartview install issue when upgraded from 32-bit to 64-bit officeSummary: smartview install issue when upgraded from 32-bit to 64-bit office Content (please ensure you mask any confidential information): 1) SmartView is unable to run …
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User is facing the issue "Your account must be configured to access Knowledge Management."Summary: Hi All, A user facing the error "Your account must be configured to access Knowledge Management. Contact your Help desk." while accessing "My Knowledge" page. U…
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Is it possible to download the Knowledge base uploaded to the system?Summary: hello, a customer asked us if it is possible to download all the knowledge base uploaded to the system, if if if it is possible can you tell me the action he ne…
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Hide one of the most browsed articles in HR Help Desk?Summary: Hi all, Is it possible to remove from the most browsed articles one of them? E.g. in the below example/print screen the client needs to remove the circled one a…