Routing / Optimization
Discussion List
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Auto-Routing for On-Call Technicians with automatic route activationSummary: We need some clarification on the auto-routing functionality for on-call technicians in Oracle Field Service. Current Understanding: When an on-call technician … -
Capacity areas best approachGreetings, We're integrating our applications with Field Service and redefining how we group work zones. Based on your experience, what do you think is the best strategy?
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Routing based on skills prioritySummary: Issues with running routing plan when assigning activities to technicians with same skills but different skill levels Content (please ensure you mask any confid… -
Immediate RoutingSummary: Hello, We are currently implementing the CCS–OFS Accelerator, where activity created in CCS will flow to OFS. We need assistance in configuring an immediate rou…
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Move activities from a primary bucket to a secondary bucketSummary: How would the routing plan be configured in addition to having the option "Move activities to the bucket instead of assignment to contractor's resource" enabled…
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Automatic Routing of bundled activities in OFSSummary: "Unable to fit bundling policy constraints" - Error in Routing Run Content (please ensure you mask any confidential information): Requirement: We have a require…
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WATCH REPLAY: Oracle Fusion Field Service 25B Release Deep DiveWATCH REPLAY: Oracle Fusion Field Service 25B Release Deep Dive Webinar Summary: Join our live webinar of our quarterly Oracle Fusion Field Service Release Deep Dive Web… -
In Multi segment activity, is it possible to calculate the time to complete automaticallySummary: In Multi segment activity, is it possible to calculate the time to complete automatically, for the remaining segments. "Scenario: I have 3 segments, with a tota… -
Why does the routing give a non-ideal sequence?Summary: We are using the Optimization Strategy below since our field resources are working with zone ratios. The ratio itself is effective; however, I'm unclear about h…
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Suspend message scenario: Apply a message step against the "Master" AIDSummary: When a STARTED activity is then SUSPENDED, we need to be able to apply a 'set property' message step against the "master" AID (the original AID). Content (pleas… -
Oracle field Service - RoutingRouting assign task to technician at 5:40 Pm were technician work schedule hours from 9AM to 05:30 Pm. Is there a way to fix this in routing. Thank you.
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bundle option is not workingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Conditional Team Formation(Vehicle and Technician) based on work skillSummary: While creating a team/crew(by drag and drop), is there a way to check certain conditions such as work-skills etc and only if it passes a certain condition allow…
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Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser… -
Communication Window for internal activities with repeating and mass doesnt workSummary: Communication Window for internal activities with repeating and mass doesnt work. Internal activity created in mass for the group.. does not hold its position o…
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Optimization routing not assigning activitiesSummary: When there are no activities in routing bucket the optimization routing is triggered but skips. Content (please ensure you mask any confidential information): S…
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Routing with organizations from a parent bucket to two or more child bucketsSummary: We seek to do routing with organizations from a parent bucket to two or more child buckets, each with a different contracting company, competing with each other…Daniel Lacherra 21 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Routing savings Dollar ValuesSummary: Remove the savings dollar values or fix them to Zero (0) Content (please ensure you mask any confidential information): The routing summary screen displays doll…Hardik Gupta 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service