Routing / Optimization
Discussion List
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Reassign activities between resources to optimize the routes after activities are assignedSummary: Hi Cloud Community! We want to reassign activities to make each resource route optimized when a routing plan runs. For example, if currently there are 3 Resourc… -
Route activationHi, It is possible to have a record of who activates the route of a resource, that is, whether it was the resource itself or another user (for example, dispatcher or adm…Ariel F. Alaniz 51 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Is there a session on Oracle certifications?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Optimizing Bundled Activity Routing for Linked AddressesSummary: I have the following case: Linked activities A-B and C-D, but each activity has a different route. I need to execute the routing plan, but instead of routing ac…
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Electric trucksHi, Can you tell me if Oracle have planed to adapte the system for Electric Truck? Routing option are not appropriate for Electric vehicule. Thank's! -
24A: Continious Improvement Routing Plan QuestionSummary: Hello. I am testing this new feature of OFS24A - Continuous Improvements Routing Plan. It was mentioned that the plan will be executed when the plan is seeing "…
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Lower priority tasks NOT moved out from tech route when higher priority task came inHi All, We have business requirement to move low priority OFSC Activities from technician to assign high priority Activities (time sensitive, critical, emergency in natu…
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REPLAY: Oracle Field Service 25A Release Deep Dive WebinarREPLAY: Oracle Field Service 25A Release Deep Dive Webinar - Originally Aired: Wednesday, February 26th, 2025 Summary: Watch replay of our quarterly Oracle Field Service… -
Monthly CX Solution Overview Demos NOW Available!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
Schedule - Un-schedule activities from Non-schedule pool to the Parent bucketSummary: Hello Folks, I am working with One business use case scenario in which we need to mark all the activities as un-schedule and move them to Non-schedule pool at t…
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…SatyendraSingh Dangi-Oracle 31 views 3 comments 0 points Most recent by SatyendraSingh Dangi-Oracle Field Service
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will routing still assigning work if there is a "Soft Skill Mismatch"Summary: will routing still assigning work if there is a "Soft Skill Mismatch" Content (please ensure you mask any confidential information): Version (include the versio… -
Notification to administrators for time offSummary: Good afternoon, When a resource finishes its last activity early and has at least 30 minutes to free. Usually the technicians do not inform that they have free …
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Calculate route time of activitiesSummary: I would like to know how the route time of activities is calculated in OFS? Content (please ensure you mask any confidential information): Version (include the …Rocio Ferrer 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Use Routing to move activity from Resource non-scheduled to original bucket?Summary: We have a technician and office user behavioural challenge to overcome:- Technicians leaving assigned customer activities on their Routes overnight that are of … -
Feedback required for Oracle Field Service ImplementationDear customers and partners, We want your opinions about what it’s like to implement Oracle Field Service. Earn a CCC “UX Hero badge” and a gift when you tell us your im…Saranya Kumar Banerjee-Oracle 21 views 1 comment 0 points Most recent by Ivan Serafini Field Service
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Routing Error "Cost configuration. Activity was moved after routing run"Summary: Hello. We have different routing plans that run at 5am onwards, sequentially: Today Today + 1 day Today + 2 days … up to + 7 days We used the +day to ensure tha…
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How to capture the activity ID to modify the WFM activity based on the customer response.Summary:Hi Team, We have the business requirement as below mentioned.. Send email/SMS/whatsapp/MVA notification and customer should be able to edit their installation sc…
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Want to know more about arrival time attributes of Where is my techSummary: I was looking through my Where is My Tech concept, and there are four options for the arrival time in the attributes. All I wanted to know was what the differen…
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Property to validate if an activity was assigned by routing or by manual assignmentSummary: Is there some property or way to flag something that was assigned by routing instead of manual assignment assistant? You can see it in the history but I can't w…