Setup and Maintenance
Discussion List
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How to enable multiple Phone Numbers for the Duplicate CheckHello, We are currently using four different phone numbers in the Sales Cloud for contacts. Our customer has requested that all two of these phone numbers be included in… -
Unable to generate person number manually while creating userSummary: Raising this SR in reference to 4-0000383108, where the requirement is to generate person number manually while creating a new user in order to view the Subscri…Dileep Varanasi 21 views 1 comment 0 points Most recent by Daniel Bossier-Oracle Subscription Management
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Implications of change in country nameHello, Users requested for country name change for North Macedonia to Republic of North Macedonia. For this we have changed the country name in Manage Territories by fol…
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Error to create Microsoft Teams from opportunitySummary: Users are not able to create MS Teams chat from opportunity. They get the error "You can't create a team in Microsoft Teams due to the following error: Please c… -
How to turn off warning message on Opportunity and Service Request Page?The warning message pops up when user removes Account on Opportunity and Service Request page. How can this be turned off as this is not of use.
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My photo does not change after saving and closing changesSummary: I want to change the photo in the fusion environment but the application does not update the information. Content (please ensure you mask any confidential infor… -
BPA created from a Procurement Contract has a wrong ship to organizationSummary: I created a BPA from a fullfilment line 2. The fulfillment line has linked to a specific ship to org and ship to location 3. The BPA is linked to another ship t…Giuseppe Galluzzo 181 views 1 comment 0 points Most recent by Anil Fogat-Oracle Enterprise Contracts
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How to migrate the Subscription Tiers from one Fusion instance to anotherSummary: Hello Oracle Experts! As part of our re-implementation, we are migrating Subscriptions from one Fusion instance to another Fusion instance. We need to migrate t…Lokesh_619 11 views 1 comment 0 points Most recent by Rashmi Sinha- Support-Oracle Subscription Management -
Updating Canadian Postal CodesOur Sales team continue to complain about Postal Codes in CA that are either associated w/ incorrect towns in CX or they're not listed in ORACLE all together. How can we…
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Customer Contract: Hide the "Buy" intent contract typesSummary: How to hide the "Buy" intent contract types for the Customer Contract Administrator? Content (please ensure you mask any confidential information): I'm creating…
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Configure a Custom Contracts Saved Search as Default for User RoleHi, I created a custom search for contracts. How can I share it and set it by default based on user role? ThanksAntonella 11 views 1 comment 0 points Most recent by Aravinth Arunachalam-Oracle Enterprise Contracts
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Configure Adaptive Search - Cancel Process and Schedule as another userSummary: The processes under 'Setup and Maintenance' - 'Configure Adaptive Search' is scheduled to run as a user that has been deactivated. This process keeps on failing…
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Restrict the salesperson so that he can see only his account.Summary: Requirement is salesperson can be search or see only his own accounts or where he is the owner not others. So to restrict the salesperson so that he can see onl…Shubham Majithia 41 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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Is there a permission that allows users to modify change historySummary: Can anyone tell me if there is a permission that might allow someone to modify a change history? If there is such a permission we want to make sure that no one …Carol Schiffler 11 views 3 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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Can you please let us know the Purge process on audit backend tablesSummary: Hello Team, We enabled few attributes for auditing using 'Manage Audit Policies' task. Now in the Audit tables we can see that history is been stored for all th…Harshini Amancha 51 views 3 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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Modify the BPM Notification EmailWe have setup a simple BPM Approval for the Lead Object in Oracle CX Sales, we have a requirement to modify the content of the notification delivered to the users
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Snippet Field Not in Adaptive Search ConfigurationIs the Snippet field available in Adaptive Search Configuration? Can it be disabled? If so, do you know the name of the field in the Adaptive Search Configuration?
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Hyperlink to the asset in IB module when we add assets under Associated Assets tab in SMC?Summary: In Subscription Products when we create Associated Assets, we don't get any hyperlink on the Asset that could show the information about the assets. How can we … -
In Oracle CX Sales how to lock access to the environmentSummary: We are looking to freeze access to the environment for non admin users. This is necessary to perform push some new implementations. I am looking to 'Lock' the s…
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Adaptive Search Query : MemberFunctionCodeIs there a way on adaptive search query to show the MemberFunctionCode of the Team Members? I don't see it on the fields available for Team Members. We need this to dist…
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Custom field not available as workspace filterSummary: I created a custom Fixed choice field on the Opportunity object and made it searchable. I also enabled the new field to Display in UI in Configure Adaptive Sear…
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Supplier not able to view the view Contract in the Supplier PortalSummary: Supplier not able to view the view Contract in the Supplier Portal however, supplier able to view the negotiation in the Supplier Portal and supplier have custo…
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How to check in Subscription with whom it is pending for approvalSummary: Hello Oracle Experts! We have configured the approval for Subscriptions using the BPM task, but once the subscription is submitted for approval, how can the use…Lokesh_619 31 views 1 comment 1 point Most recent by Arturo Macias-Support-Oracle Subscription Management
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BPM rule to send contract approval request to a user associated with "Contract Administrator" roleHow to configure BPM rule to send a contract approval request to the user associated with the "contract administrator" role in the party role section. The user associate…
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Need to extract string from OM Header EFF and push to OSMC Custom field on headerSummary: Hi Team, There is requirement to extract a part of string from OM Header EFF and push to OSMC Custom field on header. Example: Order EFF Header Subs Header CCTO…Chaiti Srivastava 21 views 1 comment 0 points Most recent by Anil Fogat-Oracle Subscription Management
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I want to verify the cohort of our system (Eloqua and sales cloud)How i can verify the cohort of my client? and with that information how I can look for the update schedule of the 2025 year for sales cloud and eloqua I appreciate any h…
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How to search by “item number” in product sectionSummary: Search by “item number” in product section Content (please ensure you mask any confidential information): How can I search in the search bar of the “Products” s…
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Warehouse values are not getting displayed while creating a SubscriptionSummary: Hello Oracle Experts! While creating the Subscription, the Warehouse values are not displayed in the LOV for particular Business Unit combination, whereas when …
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Subscription Number should be unique error because of converted subscriptionsSummary: We have imported subscriptions , hence we are getting error subscription number should be unique. How can we setup auto number with starting sequence higher tha…Noorfatima 11 views 1 comment 0 points Most recent by Claudiu Mindruta-Support-Oracle Subscription Management