Work Orders and Service Logistics
Discussion List
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Default Activity Type on Fusion Service Work OrderWe have a requirement to set the default Activity Type based on Service Request categories. However, upon review, we found that an out-of-the-box (OOTB) template is alre… -
Fusion Work Orders - Ship Parts to TechnicianSummary: As part of fusion Work Orders ( be it generic or fusion field service work orders), is there a way a part can be shipped directly to technician instead of custo… -
How to pass custom fields from Service Request to Work Order on "Create WO" in VBS Redwood?Summary: Hi team, I am working in Visual Builder Studio (VBS) on the Redwood layouts for Oracle Fusion Service. When a user clicks the "Create WO" button from a Service … -
How to bind oj-select-single template in Dynamic Layout to show auto-populated valuesSummary: Hi everyone, I am working on an extension in Visual Builder Studio (VBS) for Redwood Oracle Fusion Service (Work Orders / Service Requests). Business Requiremen…
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How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio…Edson Junior, Oracle 221 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How can we disable Oracle Field Service Integration type from Work Order UI in Fusion ServiceWe are using the "Fusion Field Service" integration type for Service-to-Field Service work orders, which is the native integration introduced in 26A. However, for Preven…
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or… -
Service Center Administration - Workflow AdministrationSummary: We are implementing Fusion Field Service and as part of that i want to trigger emails based on Fusion field Service Work Order status however looks like it is c…
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UTC and GMT Timezone visible on Work Order detail PageWe can see two different timezone on Work Order detail Page which is very confusing to Business Users. As per Configuration we have defaulted UTC timezone but not sure w…
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Blocked from increasing Max Length for standard 'Case Note' field in Fusion VBS LayoutSummary: Hello, We have a requirement to update the character entry limit of the standard Case Note field on our Work Order Create page from 1,000 characters to 9,900 ch…
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When i clicked on Workorders next generation getting error 'User has no access to view any of the reWhen i clicked on Workorders next generation getting error 'User has no access to view any of the requested Entiy' User already have required roles and Redwood already e…
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Fusion Field Service workorder - Native integration error - 26BSummary: Hi Community, I am configuring native integration between FFS and Fusion Service to create activities in Fusion Field Service (FFS). I have completed the guided…
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Can a single fusion service Work Order be converted to multiple activity with different activity typHi, Based on the 26A update, we see that a single fusion service Work Order can be associated with multiple Field Service Activities. Does this mean that, against a sing…
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Unable to submit create service request for Preventive MaintenanceHey Team, As a part of seeded functionality , We have created Maintenance PM work order from Maintenance program and tried to submit the " Create Service Work Orders for…
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Unable to enter the one-time Address in work orderSummary: Hi Everyone, When I try to create a Field Service work order in Fusion, the one-time address page does not appear, and I'm unable to add a one-time address.
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Filter technicians based on Work Order AreaSummary: We are trying to filter technician based on Work Order Area. What we are doing: So, in Fusion Service, we are creating a work order, there we are entering data …
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can we create a DFF inservice work orderHi Team, We have a requirement to map the Service Request Category to the Work Order. Currently, the category field isn’t available on the Work Order (WO) object. We nee…
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How can the Sales Agreement validation be bypassed specifically for B2B ordersSummary: We would like to know if there is a possibility to bypass or disable the Sales Agreement validation specifically for B2B Orders, so that Parts Orders can still …
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Work order area values not loading for specific Activity TypesSummary: Hi, I have enabled few activity types for work orders in Fusion Service. However, while creating a work order, only the activity type 'AC' allows me to select t… -
Products not populating on Service Requests and Work OrdersSummary: Products are not populating on Service Requests and Work Orders—neither via Product Groups nor from Assets. Previously, the Product field populated through Inst…
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Part details section in Service Request Redwood User experienceSummary: Unable to find 'Part details' section in Service Request Redwood User experience. Content (required): We have enabled the Redwood user experience in the service…
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create…
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Work Order parts section needs to show all the products from PIMIn the work order parts section, we can see the PIM products which has the billing type as 'Material'. We want to change this to show all the PIM products. Where can we …
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April Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for April. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 1 view 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle Fusion Service
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We are unable to redirect to the Order Number from the WO layoutSummary: We are unable to access the order number details from the Part Order section within the Work Order layout. When we click on the order number, we receive the err…
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if we create one-time addresses in work order, does that address show up at the party level?Summary: Hi Team, if we create one-time addresses in work order, does that address show up at the party level? If we create an address at ERP side for a account in work … -
Best Practice for having 1 work order(Standard Object) have multiple IB assets associated (cus Obj)Best Practice for having 1 work order(Standard Object) have multiple IB assets associated (custom Object) If "Custom object" is the child of Work Order Object ,we are fa…
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How to select Install Base Assets in Workorder subtab using Custom objectSummary: Hi, We have a requirement to select multiple Install base assets in workorder sub tab. For this i followed below steps: Create new custom object (Eg: AffectedWo…Sruthi ch 1 view 1 comment 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration