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System email issue in workflow

edited Aug 17, 2020 3:35PM in Ask A Guru 8 comments

Hi @all

I am having some issues while using a system email template in the workflow.

Please find below details,

We have a site builder website and order fulfilled email is sending to customers when ever an IF is created.

We need to update the same email template and need to send an email when the order is fulfilled is created from Netsuite UI too. Also, we need a delay of 2 hours for sending an email.

So in order to achieve this, we have created a workflow for If record and used the same system email template.

But when the email is sending, it is not showing values that have taken from the records item fulfillment, sales order, website, etc. That is, it is only showing values that has taken from the customer and transaction fields.

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