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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Linking Online Case form submissions to existing customer records
Hi
I have created a few Online Case forms. They are actually for people to submit questions or provide feedback after coaching sessions. They are not actual 'cases/incidents'.
I want to be able to send links to these by email to certain customers.
The problem that I have is that when the customer follows the link and submits the form, Netsuite is creating a new customer record and assigning the case to it.
I have tried passing the forname, lastname and email address as parameters in the link to the form- whilst they appear automatically on the form, it still creates a new customer record, with the added disadvantage that the newly crested record is unsubscribed - which then makes a merge impossible.
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