Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
Please note that on Saturday, March 15, 2025, at 10:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Linking Online Case form submissions to existing customer records
Hi
I have created a few Online Case forms. They are actually for people to submit questions or provide feedback after coaching sessions. They are not actual 'cases/incidents'.
I want to be able to send links to these by email to certain customers.
The problem that I have is that when the customer follows the link and submits the form, Netsuite is creating a new customer record and assigning the case to it.
I have tried passing the forname, lastname and email address as parameters in the link to the form- whilst they appear automatically on the form, it still creates a new customer record, with the added disadvantage that the newly crested record is unsubscribed - which then makes a merge impossible.
0