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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Sales Orders with Enable Item Line Shipping - Why Bill Entire Shipping Cost on First Invoice?
We started using the Enable Item Line Shipping checkbox on sales order over the past year. It has been a tremendous improvement for our sales teams since they can now place an order on the fly with multiple shipping methods or ship to addresses. However, these multi-ship orders have caused a problem when billing.
We bill from the Item Fulfillment so we only want to invoice the customer what has actually been shipped out; the item(s) and actual shipping cost for that item. When we bill sales orders that use item line shipping, it will bill the item(s) that have been shipped and the actual shipping cost, but it also bills the remaining shipping cost as calculated from the sales order. This is not how we want or expect it to function.