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NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Amex declined because authorization came from Public Network
Since we switched to Cybersource we have increased number of declines. While generally it is the card or the customer that's part of the issue, we found a case where a card was declined many times in Netsuite but went through in Virtual Terminal. We dug deeper, and our merchant account rep came back with an answer after contacting the payment processor (Tsys/Vital) "Amex declined this card because those authorizations came from a Public Network". If this is true, then Amex has some kind of security mechanism against frauds and what not, AND Netsuite servers are somehow considered Public Network.
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