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Can anyone tell me if there is a known limitation preventing exporting a Saved Search if there is a

edited Sep 24, 2020 3:35PM in Ask A Guru 9 comments

We are determining which topics we need to build out for our Knowledge Base.

We want to evaluate the first messages provided, when our Customers first submit cases to determine "primary topics" for our Knowledge Base content.

We intend to export the case Message information and use another tool to search the text results for common topics.

I am attempting a Case Saved Search that returns the 1st Case Message received.

I can accomplish this using a Formula (Text) Summary Type Formula = min(TO_CHAR({messagedate},'[yyyy/mm/dd hh:mi]')||'  '||{message}) but I could not export the results.


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