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Web Services "getlist" operation slow for items

edited Nov 4, 2020 6:40PM in SuiteCloud / Customization 5 comments

I have a ticket open with NetSuite, but I've asked them this before and they have not been helpful in the past. How do you optimize "get" and "getlist" calls for items over Web Services to improve performance? Back about a month ago (9/28/2020) a "getlist" request for 100 items at a time took about 3.5 minutes, which to me is rather slow. Today that very same request takes over 7 minutes! What is taking so long?

I assumed that the amount of data and, ultimately, the processing time was the result of the form and any attached scripting. I have created an entirely new role and given the role limited item forms with no scripting, yet we've seen nothing but a decrease in performance over time. What's even stranger is that the number of bytes in a response from a month ago is nearly twice what it is today, yet today the time to generate that response is twice as long as it was.

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