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Customers who pay by direct debit - allocating credit memos

edited May 28, 2021 1:16PM in Ask A Guru 5 comments

We collect payment from our customers via direct debit.

We run the direct debit collection process in NetSuite to give us a csv that is sent to our bank, we use the "Invoice Payment Processing" in NetSuite and input the "Due Date To" date for the collection date.

The process does NOT include credit memos on customers accounts that need to be allocated to any invoices before we run the collection.

What do other users do?

Does your company automatically refund ALL credit memos and therefore does not have this problem?

Currently we have customers complaining that we are collecting too much from them as they have a credit memo on their account - and they are correct to complain. What can NetSuite do?

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