Discussions
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Avalara Certificate Capture from within NetSuite.
Right now, every customer that doesn't want to pay taxes has to contact us before ordering and then we have to send them an Avalara link. Then they can upload their certificate from within the linked page and then return to our site to finish the order.
What makes it worse is that many customers go ahead and order and then email us to remove taxes after we've processed their order. We've found we can't remove taxes without deleting their old order and starting over. Has anyone found a better approach to removing taxes when using Avalara?
My main question is: Has anyone managed to make it capture the customer's tax certificate from within NetSuite and then NetSuite sends the tax info to Avalara? Or, has anyone made a link that can go to Avalara Certificate Capture from the cart and the link has info to auto-fill the customer info so that the customer can self-help in this process and then get returned to the cart as a tax-exempt customer?