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NSC | Not Receiving Administrative Emails

edited Jul 9, 2025 4:35PM in CRM

The user has reported a recent issue where they have not been receiving administrative emails. This implies that they are no longer receiving important communications related to administrative tasks or system updates.

 

The reason why a user is not receiving any emails is because they are subscribed under soft-opt out for their Global Subscription.

Soft Opt-Out means Recipients with this status do not receive campaign email messages or bulk email messages, but they do receive opt-in messages. 


To solve this, manually set the Global Subscription Status to Soft Opt-In.

You may read more about this at SuiteAnswers ID: 9441 Subscription Management

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