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How to deal with billing/cut-off in different time zones?

edited Jun 9, 2023 5:21PM in Ask A Guru 4 comments

I'm wondering if there are any other NS customers that have more than one billings team in different time zones?

What is the best practice for order processing at the end of the month if users are in two significantly different time-zones? Example below:

Billing team 1 is based in HQ in New York so they work on EDT (UTC-4).

Billing team 2 is based in Perth, Australia so they work UTC+8.

Billing team 2 have their NetSuite set up in their local time so at 11:59pm (UTC+8) on 31 May they would be processing their last orders for the month. However, it's only noon in New York which means they still have 12 more hours of orders to be processed. Is there anything that can be done to allow Billing team 2 to help Billing team 1 process orders without cut-off issues?

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