Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the week! You only have until tomorrow, May 23, 2024, 2PM ET to comment your answers and earn rewards! Click here for more details.
Community Poll: What sort of content would you like to see more of?

New to NetSuite | What is an Issue Record?

An Issue record used to document a product problem, or defect that needs to be resolved. This is an internal-facing record, as opposed to a case, which is a customer-facing record.


To enable the Issue Record, navigate to Setup > Company > Enable Features > CRM > Support > Issue Management.

After enabling the Issue Management feature, navigate to Issues > Issues > Issues > New to create a new issue.


  • Issue Management is an Add-on Module and it is not available by default. Coordinate with your NetSuite Account Manager to provision the feature in your account.


You have the option to create or attach issue records to existing case records, connecting issue resolution with case resolution. By associating issues with case records, support representatives managing cases can track the progress of the corresponding issue, ensuring effective communication and keeping the customer informed. See

Earn Community badges for Refer a Member | Answer Accepter | Content Creator

Michelle Jabanes | NetSuite Support Community Administrator

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 ((Apr-Jun 2024) )

This Week's Leaders

This Month's Leaders

All Time Leaders