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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
NSC | "An unexpected error has occurred..." When Viewing the Email Template Lists
Scenario:
When the administrator navigates to Documents > Templates > Email Templates, the system returns an error message stating: "An unexpected error has occurred. Please click here to notify support and provide your contact information." This error message is only affecting the administrator; other users are not encountering the unexpected error."
Solution:
- Check if any of the email template titles contain unique characters in their prefix.
- Edit the email templates to remove these unique characters, such as "@" or "$", and replace them with letters.
- Save the changes.
The reason other users did not encounter this problem is because the Administrator Role's default view is the last view it attempted to access for that page.
🌟Q4 2025 Community Choice Nominations: Recognize a member who made a difference in our community!
🏆️ Earn Community badges for Refer a Member | Answer Accepter | Content Creator
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Michelle Jabanes | NetSuite Support Community Administrator