NSC | "An unexpected error has occurred..." When Viewing the Email Template Lists

Scenario:

When the administrator navigates to Documents > Templates > Email Templates, the system returns an error message stating: "An unexpected error has occurred. Please click here to notify support and provide your contact information." This error message is only affecting the administrator; other users are not encountering the unexpected error."

Solution:

1. Check if any of the email template titles contain unique characters in their prefix.
2. Edit the email templates to remove these unique characters, such as "@" or "$", and replace them with letters.
3. Save the changes.

The reason other users did not encounter this problem is because the Administrator Role's default view is the last view it attempted to access for that page.