Scenario
When trying to enter items on a Sales Order, user noticed that a pop-up box is not showing up when searching for the items.
A single arrow-down icon appears in the item drop-down menu and clicking on it gives the user just a list of items that can be entered instead of a pop-up box.
Solution
The pop-up box when searching for and entering items in a transaction is called a popup selector. So that a popup selector will appear, the user may do the following:
1. Hover over the Home icon > click Set Preferences
2. Under the General tab > Maximum Entries in Dropdowns field, enter a number that is lower than the number of item records you have in your account.
If the number of item records in your account exceeds your Maximum Entries in Dropdowns preference, a popup selector or list displays when you are adding items to your sales orders or other transactions. Otherwise, just a roll selector will display.
3. Click Save
Once this is done, the user will be able to see a double down arrowhead icon in the Item field in a Sales Order, and they can click List to make the pop-up selector appear to search for items.
I hope this helps! 😊
