NSC | Why is the Pop-Up Box Not Appearing When Searching or Entering Items in a Sales Order

Scenario

When trying to enter items on a Sales Order, user noticed that a pop-up box is not showing up when searching for the items.

A single arrow-down icon appears in the item drop-down menu and clicking on it gives the user just a list of items that can be entered instead of a pop-up box.

Solution

The pop-up box when searching for and entering items in a transaction is called a popup selector. So that a popup selector will appear, the user may do the following:

1. Hover over the Home icon > click Set Preferences

2. Under the General tab > Maximum Entries in Dropdowns