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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
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NSC | Why is the Pop-Up Box Not Appearing When Searching or Entering Items in a Sales Order
Scenario
When trying to enter items on a Sales Order, user noticed that a pop-up box is not showing up when searching for the items.
A single arrow-down icon appears in the item drop-down menu and clicking on it gives the user just a list of items that can be entered instead of a pop-up box.
Solution
The pop-up box when searching for and entering items in a transaction is called a popup selector. So that a popup selector will appear, the user may do the following:
1. Hover over the Home icon > click Set Preferences
2. Under the General tab > Maximum Entries in Dropdowns
Jeremy Guimaras-Oracle | Ask A Guru?️
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