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Amount Value changing arbitrary when changing Vendor Field in Purchase Invoices

in Ask A Guru 5 comments

Hi guys!

I tried to communicate with a representative of NetSuite's support team for this but without success.

We are keep getting complaints from a client re system changes in "Amount" value on Purchase Orders, when the user changes the value of other field ie: "Vendor" field

As you can see in the screenshot below, after changing the value of the vendor field, the "Total" field value changed as well, but without an actual user interaction.

The system information of related Bill's screenshot of the above Purchase Order is as below:

As you can see, the user clicked on "Bill" button on 24/09/2024 but the created bill is on 30/09/2024 and I am wondering whether this is the reason why the value of "Amount" field has been arbitrary changed.

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