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Please be advised that our authorized Account Integration Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Saturday, 7 December 2024, from 10:00 p.m. Pacific Time to 2:00 a.m. Pacific Time, Sunday, 8 December 2024.
During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.
To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Strange problem with SuiteAnswers
I have one user who cannot access SuiteAnswers. She is using a Mac and Firefox 4. When she goes to the SuiteAnswers page she enters her search term (landed Cost) and clicks the search button. The results are presented as a list of documents correctly but when she clicks one of the documents it loads but then a greyed out panal appears and it says:-
help is unavailable because your connection has times ourt.
This help window will be closed. Please log into the application and open the help window again.
We have re-booted the machine, updated Flash and Firefox, cleared out the history and it has made not a blind bit of difference. The strange thing is this does not happen if she uses another browser. I do not have this problem on my machine, but I am an administrator. I am not sure if this is a users problem a client problem it is a mystery to me.