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Strange problem with SuiteAnswers
I have one user who cannot access SuiteAnswers. She is using a Mac and Firefox 4. When she goes to the SuiteAnswers page she enters her search term (landed Cost) and clicks the search button. The results are presented as a list of documents correctly but when she clicks one of the documents it loads but then a greyed out panal appears and it says:-
help is unavailable because your connection has times ourt.
This help window will be closed. Please log into the application and open the help window again.
We have re-booted the machine, updated Flash and Firefox, cleared out the history and it has made not a blind bit of difference. The strange thing is this does not happen if she uses another browser. I do not have this problem on my machine, but I am an administrator. I am not sure if this is a users problem a client problem it is a mystery to me.