Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Mass Update script overdue balance email not working - sss_invalid_cc_email
I'm trying to get a massupdate script to email all customers with a balance > 0. As far as I know I can't use the "Sending Collection Letters in Bulk" in the help because we also need to send the statements to the contacts on that customer. We have a checkbox to control if a contact receives statements or not. The mass update criteria is as follows:
Do not email statement (custom) is false
Balance > 0
I've tried to run the mass update and it seems to send to 5 customers or so before failing with the error sss_invalid_cc_email. I then thought we could be attaching empty email addresses in the cc array. I tried to check for blank strings but it doesn't seem to be working. Here is our script (sorry for all the debug statements just trying to figure out why it's not working):