I am having an issue getting a free shipping promotion to work on Netsuite. It works perfectly on website but not when creating a sales order on Netsuite. The promotion type is "order-based promotion". The promotion criteria is called by a saved search. This criteria sets free shipping to only certain items. This means…

Sam, I turned on the Duplicate Email Detection feature but our customers could still create a new account on SuiteCommerce with the same email address. I only detect a match on full email address for the customer field. Any suggestion? Thanks.