AndreyW Red Ribbon

Hi Jack, We already have Bill Credits in our customized payment voucher so we just need to clear the template field and add a note. Thank you for the detailed explanation. This workaround will solve our issue for now.

Hi @Jack Daryl Espiel-Oracle, Yes, I need to add Bill Credits to the Payment Notification Email Template. I have used this guide to create a new template https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_N1672006.html#bridgehead_3867187266