Jason_Moore Red Ribbon

Support ticket submitted. Thanks

No resolution to this issue. It appears when someone edits the record their name is be updated as the author of a user note that they did not submit.

ok. thanks for the information

I don't believe there is any script or workflow related to user notes but I am investigating.

Record Type is Sales order. User A added a note in the Communication/User_Notes section but the Author on the note shows a different User name.

@Jervin Nicholas Teopengco-Oracle Below is how the field is setup. The field is on the Quote and Sales Order form. The field works on the quote record every time, but when I attempt to update the sales order records the field on only updates part of the time.

Yes, it is customized field on the quote that calculates margin.

@Micah Timbol-Oracle This response "As per checking, the "To be Generated" transactions on the Match Bank data page should generate a transaction number once you have clicked the Submit button on the Match Bank Data page. " was helpful. I relayed it to our accounting team and it should solve their issue. Thanks

@Micah Timbol-Oracle We validated the Accounting Method and Asset Lifetime. We have narrowed down the impacted assets to be our leased vehicles. Under asset type, Operating Lease box is checked. Do we know if this causes the vehicle to depreciate differently?

@nicole You are a life saver!! That was the answer and I couldn't find that anywhere in the documentation.

We were able to resolve this issue. We knew there was a form involved that had the field 'Department' set to mandatory but was not sure which form. We finally looked at the script execution logs for FAM Dispose Asset MR script and found that our error was from attempting to save the invoice form.

Resolution: Just to be sure, let's redo the steps related to FAM Retrieve Asset Values MR script Navigate to Customization > Scripting > Script Deployments Click Edit on FAM Retrieve Asset Values MR script (customdeploy_fam_retrieve_assetvalues_mr) Under Parameters tab On Asset ID field: Enter the Internal ID of the asset…

Depreciation Active is set to true. We have not solved this issue. I submitted a support ticket to Netsuite and have been working with them to resolve the issue.

The status of the assets were created about two months ago and have never changed from New to Depreciating. See the Asset Value column in the screen shot and how the new items have that item missing. I think the process triggers off this number.

Thanks @Richard James Uri-Oracle for the solution

@Richard James Uri-Oracle Apologize for the delay. It is a form for a task record.

I am not looking to modify the estimate record. When I create a task form an estimate record using the new action button, I want the estimate transaction id to show up in the task.

@Joahnna Given Uy-Oracle Thank you for the feedback!

To better explain, this field is used on multiple forms. I would like to hide certain options in the list based on what form is used. Do we know if that is possible through scripting?

@Joahnna Given Uy-Oracle I was unsure because they stated "disable feature is working fine for the amount field in my case". Thought is was worth a shot to clarify?

@GangadharG Were you able to disable the line item amount field with a script?

This worked. Thanks!

@Michelle Jabanes-Oracle @GauravAgrawal @Brian Stisser @Micah Timbol-Oracle Thank you all for the input. It helped us out.

@Elychelle Gulen-Oracle @JohnCirocco This makes sense. Thanks both of you for your help.

@JohnCirocco Thanks for looking at this, but we are not getting that information on our closed orders.

@Dominica Sevilla-Oracle Thank you! That was solution to my question.

@GauravAgrawal Ok. I have the plus button but it does not give me the ability to add a new item. I am using the admin user role.

@Dominica Sevilla-Oracle @GauravAgrawal I am able to add payment methods but what I am looking for is how to add payment options. See the field in the screen shot below.

@Michelle Jabanes-Oracle Thanks for your help!

@Michelle Jabanes-Oracle Trying to edit the probability field in the saved search. I see you have it working with an opportunity search, but do you know why it doesn't work with a transaction search?