Olivier Gagnon NC Red Ribbon

If you are not the Netsuite admin in your comapny, I suggest you bring this problem up to that person

A Realized Gain/Loss, which apriori has nothing to do with the fact it's an interco, would occur if the Indian sub is transactioning in a foreign currency, and there is an exchange rate difference between the Bill and the Payment (this is true for A/R as well as A/P). So, if you're not seeing anything, there could be two…

Information on how NS pulls it's daily exchange rate (assuming you have that turned on) can be found in the Help, under "Accounting : General Accounting : Working with Currencies : Using the Currency Exchange Rate Integration Feature" If your Bank is providing a currency conversion service, it may well be using another…

Hello, While obviously your preference is for an on-site hire, if you are willing to consider consultants, ERP Guru are experts in Suitescripting and Suitetalk (Web Services) coding. We are staffed by Software Engineers and code to the highest standards and Best Practices. We could work with you though a mix of on-site and…

Try setting currency. It is probably the same as "primary currency".

At a minimum the card will always be stored on the charging transaction - but you can NOT save it to the customer. So next time this customer makes an order, you would need to hand-key the CC number again (you would not be able to select the CC from a list) However, strictly from a data perspective, the CC number gets…

Which of the 2 messages above your question are you referring to? Assuming it's the original post, then there is no config in NS to set a SO to Pending Approval if the CC fails. This could be achieved with scripting or possibly a workflow. However, that being said, a SO that fails CC is put into Payment Hold and cannot…

The SOAP API would be the type of integration NetSuite uses to send charges to Cybersource. Doesn't mean it was NetSuite - could be some other app. However, that without further evidence, it sure sounds like NS sent the charge again. Can't help more than this

You are indeed correct, natively, NetSuite does not show a status change to refunded Cash Sales. The Cash Refund, if done properly, does have a link to the Cash Sale though (via 'Created From'). You could use that link in conjunction with scripting to cause a custom status field to change when a refund is created. You…

Payment Holds create big red warning banners on top of the screen, so they're pretty hard to miss. You can also use the Payment Hold in a saved search, to create Alerts or dashboard lists, reminders or anything you want.

Yes we have built a swiping functionality within NS. It's quite simple. A USB cc swiping device, when you swipe it, basically acts as a keyboard and writes the information encoded on the stripe into a field. As the format of this info is perfectly well known, we use a small script to parse the data and place it into the…

You can't, there is a single SO. Once it's approved, that's it. You could authorize each generated Invoice, though, now that NS has Invoice approval mechanisms. If you really want to approve each SO, you might be better off Memorizing the SO rather than sticking a billing schedule on it. You could then approve each SO as…

Very true. Although, I wonder how many mid-qualified cards you need to swipe (compares to qualified cards) before you break even from the cost of having a POS. Sometimes it's worth losing a battle to win a war... But that's highly dependant on processing volume and the rates paid.

What do you mean by "for a specific location"? Do you mean a processing profile that could be used to process orders tied to a specific location, but that could not be used for other locations?

This is possible, but to do it to an enterprise-level is going to be extremely costly. The straight scenario of a taking the card number and sending it is easy. But there are many, many exceptions to consider. Many form of card decline. Fraud protection to enable, etc. All via integration, which means you also have to…

One option is of course to custom code your integration to the provider using Web Services (probably via a Partner unless you have some WS scripters in-house). Basically, you code for yourself exactly what NS does. It's all simply a matter of back and forth communication - providing cc info, receiving responses, etc. I'm…

Yeah, it's always a bit of a tricky scenario but it does happen. We've scripted for it in the past, I think we did it different ways, based on the customer's wishes, everytime. If I remember, one way was to have a "blanket" SO open that lists all the monthly items, and that SO is always used, so you can modify it any time…

Invalid numbers have nothing to do with the card's existance or validity. All credit card numbers can be determined as valid based on a publicly available algorithm. If you get the error, over the phone, 99% chance that the user mistyped/misunderstood the number itself.

You may be interested in reviewing the following Help topic: Accounting : Banking & Payment Processing : Payment Processing : Funds Capture : Credit Card Processing Overview : Using CyberSource Decision Manager for Fraud Management It discusses Cybersource's Decision Manager tool, which is designed to reduce fraud. A help…

Do your SO have no Terms but have a Payment Method selected?

Yeah re-entering the time would be far worse. Employees would have the time doubled, which may likely affect other things like sick time accumulation or overtime pay, etc. There is no possibility of a plugin resolving this as add-ons cannot change the fundamental rules of NetSuite. This problem also exists for example when…

Sie müssen eine neue Rechnung für die Services erstellen (Bitte entschuldigen Sie mich, da ich Google zum Übersetzen verwendet habe)

I'm glad you speak English; your English is much better than my German :) So you are correct, the Time having been invoiced once, NS will not let you invoice it again. It is a common inconvenience for NS users. Typically the best solution will be to create a new invoice for the same amount, but using a generic, separate…

Yes the real question is what is the difference between Regions and Divisions. If Regions AND Division figure in the assignation of reps, you would need to consider that in your Sales Territory lookup. However, basing my self on basics laws of space and time, I'm going to assume a division can't be in 2 regions at the same…

No there is no feature that does that. A script or workflow would be your best bet.

The new release will allow multi-subsidiary customers (and leads). Sounds like that will solve your problem, with only the slight downside that the "lead" will be marked as a "customer" in both subs (you mentioned it would technically remain a lead in one of the two subs).

I coded a zip range lookup for a client a while back. It was custom record based. You would define a zip range (i.e. 10000 to 15000) and assign a Sales Rep. When saving SOs, the script would then grab the Ship To zip, identify in which range it fell, and select the right Rep. So, it is possible to code something up to make…

I don't believe you need to stick them in Live Hosting Files. Wherever they sit, if you tick in "available without login", you should be in business. I believe files in Live Hosting Files simply have "available without login" ticked in by default or something like that.

Good point

Yes, you get a ZIP containing each letter. Netsuite does not have any native way of outputting this (so indeed, you can look to 3rd party plugins). You can vote for an Enhancement by going into your Netsuite Support Center. You can also send a Case to Netsuite, just stating "please attach me to Enhancement Request 113541).…