Who can answer specific questions about it account? My Account Manager is clueless and all other messaging is a version of, "We're working on it". Wer've gotten no indication of when we'll be back up and if our data is intact.

I did it using it Sandbox, which is still up....

Has there been any communication from leadership on this? It seems the only updates are coming from standard support tickets. We're at 17.5 hours now!

No update in the last 7 days...Still unresolved.

It has not been resolved.

Has there been any movement on this? Even if you look in the Records Browser, the Packages sublist is not even listed. Fields, search fields, nothing. There has to be a way to get to that information. We would love to see package weight (lbs) as well. Anyone? Netsuite? Bump. This issue must have been dealt with by someone…

Also, you cannot put the Class in on the credit. So I have to go and edit every new charge to add the class.

Ok, let's back up a bit. What we are trying to accomplish is something I am sure other Netsuite users have to accomplish as well. That is the management of "Free Goods" promotions from vendors. A vendor will authorize a promotion of "Buy 8, Get 2 Free" or some other variation of that theme. The "Buy" item and "Get" item…

We don't have manufacturer's coupons in our industry, but I would think this works in the same way.

Yes, we buy the items at full cost and use a discount code to bring the PO to $0. The discount code posts to the "Free Goods Receivable" account bringing it back to zero dollars (hopefully).

In the scenario above, you never touch the Cash Sale. Simply take a payment on the alternate card but do not apply it to anything. This creates a credit balance on the account. Then, process a Customer Refund on the personal card against the open payment from the new card. Their balance is back to zero. The added benefit…

I ran in to the same issue today! No printing option! This should be added ASAP!

Making each sales rep a Department is a long way to go to solve what should be a simple issue. The Wholesale/Distribution companies that I know only care about Gross Profit. Sales are secondary. Yet the reports all seem to be focused on sales only. Netsuite needs to be able to accommodate 100% accurate reporting (not…

actually no, because then we have no items in the backorder report - and the customer does not see what is backordered on their invoices. if anyone has a good way to process and bill with backorders in mind, let me know! We have the same request. Bill in Advance on Fulfillment needs the option to only bill for quantities…

The status page says: 4:00PM EST Service has now been restored for all customers. If you are still experiencing problems please contact NetSuite Customer Support. Thank you for your patience. We take these incidents very seriously and apologize for this service interruption. We are still down??? Anyone else still down

We are also having this issue. Update on the 20th as well. 

Hello, Issue should now be resolved. We apologize for the inconvenience. Our Development team is currently investigating the root cause of the issue. Regards, Raymond Netsuite Customer Support Why does the staus page show no issues today or yesterday?

HA! That's not how it was sold to us when introduced. I was supposed to be THE way to find out if there were technical troubles with the NetSuite servers/platform. And they did receive many tickets in the past few days