Hi, I would be very interested in this! We are a small company, and I am the go to person for anything pertaining to the system. We have been using NS for about 4 years and have just started getting into the more complex areas. I have been to the Advanced Training Seminar, and at the time, knew in some cases more about the…

Hi John, From an accounting standpoint, all costs related to a sale are COGS costs (cost of goods sold). In your current setup, you are overstating your operating costs, and also overstating your GP. There is a module within NS that allows you to create billable expenses, assign expense reports to jobs etc. I am not that…

On a lighter note, and in a ridiculous flight of fancy, here's what I would do if I were made Queen of NetSuite for a day (:: laughing::... 1) Restructure support entirely: -- As queen, I would issue an immediate proclamation that ALL sales people have to be trained in and actually work in Support for a minimum of six…

It is what I expected but not what I wanted to hear. I generally yell at NS because the users generally yell at me... This just makes my life less than enjoyable not to mention costs me a lot of valuable time working the fire-drills. True. yet don't forget that as the problems are fixed, they are fixed throughout the…

Hi Angela, I think your input on the board is great, however one question - how long have you been using the system? I worked in Netsuite with terrible configurations for two months, as an accountant. The controller left, and I temporarily stepped in to reimplement NS, and clean up the mess. To answer your question- I have…

I admit the modules are getting a bit out-of-hand. .. No better example than having to pay extra for training- what doesn't come with instructions these days? even my new BBQ had instructions in five languages.

I meant disabled for us. Maybe enabled for NS themselves. which thread are you talking about ?. my fiasco with the books thread. If you go into the best practices area, and see it listed, it has stars there. Surprising, since I seemed to have caused a great deal of strife and dissention for NS with that thread. Surprising…

curious.. how come a customer (in the true sense I mean) have no sales orders ?. LOL- ray, he did say no sales in the last 60 days... perhaps some customers need some follow up? They may be getting some product from another supplier, and more negotiation is needed? Maybe they got ticked at our salesman, and kicked us to…

I'm pretty sure that if figures in the full cogs. If set up correctly, that is- Ray may have more insight, he probably has this set up somewhere.

I think its been disabled by admin. If they have disabled it, how did the other thread recently get 5 stars? was that done by Netsuite? Having a tough time believing they did that.

The real answer is that this board is addictive and very helpful for administrators who need to be exposed to every bit of this huge system. We get answer to many questions that otherwise would be unanswered for reasons that has been discussed here already. Have a great weekend. I think you hit the nail on the head. The…

I'd love to join in but our rating changes on a weekly basis as per NetSuites random updates. Some are helpful, some set us back for ages... Currently it would be at an average of 6½/10 Wiz Hey Wiz- Can you elaborate a bit on that? Not sure I understand what you mean.

But what I really want to know is how Ray and Angela (and I'm sure there's others) have time to answer all the questions that they do:) Kathy Unverrich Optibrand Angela is submerged with learning the entire system as well as I can. I actually spend a great deal of my own time in here, researching problems. Many of the…

I think the time is running out on this thread, Ray is going to be summarizing it soon. If you would like your opinion to be heard, as much as all of us would like to hear it, please add your comments soon, if you have not done so already.

HEY! Never mind- I just checked, Ray, you have earned 5 stars. :D Couldn't agree with it more.;)

is it just me? I have been trying to "rate" this thread, and even when I follow the specific instructions, I can't find the menu: You may find a small menu on thread pages which allows you to 'rate this thread' with a number between 1-5. Casting a vote for threads you view is entirely optional, but if you think that the…

Wow, Ray, very impressive. Lets hope they care- I am betting they will. Thanks for all of your work on this.

I agree with your 2/10 on support Angela... And as of 01/07/07 (or 07/01/07 if your in the US and used to writing the date backwards...) NS have taken the liberty of charging us $2500AUD for their wonderful support. hard to believe none of the resellers offer on demand support. They are trying to improve, they did make an…

I think people are already commenting on that. I want something more generic anyways - at least for a first stab at this. Its encumbered by the overall netsuite product category. Lets keep to the format for now to give a general picture - then run one at a later date to see if anything has improved. At that time - we can…

not only that, but Tom, back in July when I had gone live with a new implementation, this post accurately describes exactly how I felt. I could not have written it, however, because I was not as intuitive to the issue then as you are. Many days I wish I still thought of Java as a white chocolate mocha. It taxes my brain.…

I'm actually very gratefull that you both are on here a lot, I've learned a lot from reading all your posts! :) Kathy I am by no means in the same caliber of Netsuite intelligence as ray, but also, thank you.

Thanks, David, I owe you one.

I keep coming back to this thread, I have to admit that I am curious. I have learned only recently that there are many members of this forum who "lurk", that is, they read a lot of what is said, but they have never actually posted. It is too bad that they don't also add thier views to this thread- as it would be awesome if…

Ray, it would be nice if your survey would also ask about "ease of use"/interface for several areas and also ask about performance and reliability and ducumantation. T Hi Tom, Perhaps you would like to toss more of a format up? Ray's is kind of a guideline, but I don't think there is any reason why you shouldnt comment on…

Ray, Any chance I can see the workup you do? I love this kind of stuff. Would be interesting to see your entire process - compare it against what I would do. It is kind of an offshoot of what we do here, but it doesn't hurt to ask.

Well... NetSuite is a great system I believe. However, every now and then, they perform slight upgrades and/or patched to problems, then all of a sudden things just don't work anymore or are completely different. The changes are done without any release notes or warnings of any possible ramifications. Probably due to a…

We are on Gold support and I see no difference at all between the two levels. The only benefit is having an 800 number. That is almost a joke, though, because I never call. As you pointed out, who has time to sit on hold for an hour (whether you're paying for the call or they are) and then spend another hour or two trying…

My favorite advice from support was for me to ask my accountant to explain why NetSuite operated the way it did. LOL- I heard that one in the beginning, With ten years of accounting under my belt, I literally laughed so hard support had to keep saying, maam, maam, is there anything else I can do for you? I have to admit,…

I can't use anything posted in this group. You would have to email it to me and not post it in here. Sorry, but that is the policy of the NS user's forum. T Sorry, Tom, I am not comfortable with e-mailing anything I am not posting here. Perhaps it is my own sense of integrity, but I think NS should have full view of what I…

whats even more interesting - and this took me by shock. Is that I launched a call to attention to our customer base (who use netsuite) via a mail merge and I am astonished how many have never heard or are not members of the usergroup. Thats something I did not know - I am going to introduce this now in our projects as an…