That's right. I'm wondering if users have any other suggestions, or of systems that work within NetSuite.

Thanks Pratik, I'll try to set this up and confirm if I can get it working.

No, I've tried making the Phone mandatory but that of course gives me an error at checkout because I don't have the Phone field to fill in on the front end. I'm struggling to figure out how to put the Phone field back onto the address form instead of the Custom one so I'm waiting for the SCA partner to do it. I thought it…

I'm still not sure why this was behaving differently for different roles. I have since redone the script and appear to have fixed it. Though again, what fixed it, I'm not sure. I removed the check for (if sublistID === 'item') because a validate line will always be on an item. But other than a few other lines to make sure…

NetSuite is too unique to each company and has far too many features to make a catch all presentation. Make it yourself for how your business operates NetSuite. 😄

Ah, that's unfortunate. I'll go cast my vote. Thanks for doing the digging, Bry. Very helpful~

Hi @Bry Cabria-Oracle I think those get set up automatically for me after creating the groups and commerce categories. But yes, they're all set up. In the below screenshot I have all 4 of the categories, most with different groups containing the different customers. I can only log in as a contact of TEV2079, yet because My…

Yea, I just change the value of createpo field on the Sales Order record before the record gets saved and NetSuite takes care of the rest as it normally does.

I have created User Event and Client scripts to automatically generate the Drop Ship orders if the quantity of the item is greater than a Drop Ship Qty field on the item record. This takes into consideration creating an SO, copying an SO from an Estimate and creating an SO via the Webstore. Reach out to me for anyone that…

For now, I have partially solved this by having one Email use the Created From Raised By when the context is anything but Web And another that uses a Static from email when the context is Web.

It appears to work if I change the Sender to a static employee rather than the Raised By of the Created From record. This workflow is for Drop Ship orders, so the Created From is the related Sales Order which does have a value in Raised By. This functionality works for manual and automatically created orders but is…

I had my deployment set to only log error level logs.🤦‍♂️

It's good to have a parent/holding company incase you get bought out. Makes the transition a lot smoother as you can't add in a new parent at the top of the tree. I would do this and operate your child subsidiary as the primary. But that's just my opinion. ☺️ You can do this without One World. One World is for companies…

I think this helps, thank you. So now I just need to build a simple script that if when the item quantity is over a certain amount, the record saves the line as a Drop Ship order. Again though, is there no built in automation in NetSuite that can cover this step?

Hi Bry, Yes, most of the addresses have phone numbers saved, especially the new ones being used in the webstore as the phone field is already made mandatory. It's made mandatory on the webstore though, not the address form. Though, this field appears to be a custom phone field set up by our partner who is setting up the…

Thank you @Bry Cabria-Oracle , that fixed it.

If Trixie's response doesn't help answer your question, I would also suggest checking to make sure your items are available and in bins, you can't pick an item if it isn't in a bin to be picked from. Try checking your bin putaway worksheet.

Ah, never mind. I just had to Insert it into the correct place to begin with rather than using the Add Row button. But, it would still be useful to know if I can move these, rather than changing existing ones, deleting them and/or adding new ones.

Some how uploaded my file without it named .js 🤦 Thanks for pushing me to keep testing @Francesca Nicole Mendoza-Oracle

Thanks Bry. As you hinted at, checking the Store Item checkbox on the Applies To subtab of the custom fields has fixed this and web orders are now pulling through the data. The Product Segment is actually a custom segment, so I was able to edit this in a similar way.

It can be a little tricky. But essentially what I'm trying to and have ended up doing is that the lead gets created with a copy of the login as a contact. Then we merge the lead into the primary customer, the lead not having access or a login which allows the merge to happen. The contact then gets merged into the primary…

There is no solution. If we want to use other payment methods we will need to go with a provider other than CyberSource until they otherwise fix the issue between them and NetSuite.

It does look like the main issue was customers registering to the webstore as a lead which set them a password, then customer service updating them to a B2B customer and sending them the template with the setpassword link. We just need to clean up our internal process of how to handle customers and convert them into the…

Thank you both for your insights. What I'm gathering from this, whilst dependant on the integration itself, is that it's a lot more than one persons worth of work. :')

I'll have to double check and get back to you. But those all sound like things that could have happened, so thank you for the direction Chelsea, now I know where to start looking.

Hi Michelle, it's a custom record. On a simpler, similar example that uses the Sales Order, I'm having the same issue accessing any of these fields. I'm guessing that's because the fields that the box inserters offer aren't actually correct/verified? Seems dumb to offer them if so. In the example of a Sales Order, can I…

Thanks Alex, I appreciate your insights on this.

Sorry, no, I'm actually trying to merge a Lead into a Customer. For some reason, the B2C lead that is created as an individual isn't allowing the merge, even if I convert it to a company. I'm currently comparing it with the B2B lead that gets created as a company and merges with its contacts into the Customer just fine.…

Alrighty, thanks Michelle. I'll work on making it more apparent on the website for contacts that are part of a larger company to use the signup form that creates them as a contact and not a lead so they can be added to the customer record.

I appreciate the suggestion Alex, that would indeed keep the columns equal since Ship To is always a visible field, but I want Ship to Select to come before (above) Ship To.