No worries Red! I appreciate your thorough look into my issue. Where you mention 'there is an issue with the implementation that’s preventing it from functioning as expected' that's the implementation of the >/< logic in workflows? Specifically against the phone number field? Or something additional/other? As for your…

Sure thing. I've updated the original post with that image and additional findings on the problem.

Thanks for the steer @Clarisa De Torres-Oracle . In this instance it turns out the customer was simply created with the wrong country in their address, so it was trying to tax them based on their country. Not something we usually deal with since all of our customers are actually in the UK. Changing the customers country in…

Unfortunately, even without the formatting causing issues it still seems to not be working. I can't seem to get around this no matter what number I enter (88888888888, 012345678910, 1, 999999999999…). Is there something wrong with my logic? It should be simple enough, if the value is greater than 99,999,999,999 (the…

Thank you for the clarification, that does help me understand the possibilities. Hopefully, by turning off the formatting I can get my solution to work, I'll report back. Thank you~

Thanks Chris, yea I think I came to the solution and forgot to update my post here. The template does indeed take priority from the print template list field on the form the user is using. By customizing the form you're trying to print from and making sure to select the correct template should indeed solve the issue.

Oh, the scripts are not theirs, they were just implemented by them. The scripts are from bundles and I've found the documentation.

What/where is the resource center? Or is that referring to this community?

Is it not possible to use the names of the items? I'm getting the error "Invalid item reference key 51GR09 (C) for subsidiary 3." when using the name, but internal IDs do indeed work fine. —— Edit Oh, it's probably a rubbish error message and can't actually find the item because it's a matrix item. I probably need to use…

Thank you Red. I'm quite busy at the moment and as I have a workaround for this at the moment it's low on my priority list to test your answer. But I'll be sure to test it once I have the opportunity.

Not the open transactions, I'm going to replace only available inventory using IAs so hopefully I'll avoid needing to interact with any open transactions. What I mean with this post, is if I were building a new Sales Order or Purchase Order and am searching for items to add, I want the search to return the new item if I by…

I am at least able to get around the error for now by ignoring the {remaining} logic with an if statement if there's no value inside of quantitypickpackship.

Working example

The Quantity Pricing Level on the Price Update is meant to be the internal ID/number of the pricing level column, not the typed quantity. So if you have three pricing quantities at quantities of 0, 10 and 60, you would map those on your price update to 0, 1 and 2. Further SuiteAnswers reading: Creating Price Detail Updates

Support have gotten back to me, I will update this thread once I have time to test their solution.

Thank you for the incredibly detailed response Jack. Nearly 2 years later and your answers are still helping me.

All of the other answers may lead others to a solution, but for mine it appears the part I was missing was that the Source List and Source From needed to be selected on the Item Option record under the Sourcing & Filtering subtab.

Internal ID appears to work. However, I'm not sure this is the intended solution as it means I am having to run an additional search to first grab the internal ID. It's certainly not very good for the universal credits. Ran a search first as shown below, used the internal id in place of the name when creating the IA.…

It turns out there is a limit of 10 Client Side scripts that are allowed to run at a time on a single record type. Currently there are 18, time to get the trimmers. 10 of these scripts however are locked, I would otherwise combine them but since I can't even look at the code I'm not sure what to do about this. I suppose I…

No, it is not checked Yes the correct colour list is selected. I know I'm seeing the correct list as it contains all of the colour options on that list, but not just colours specific to the item which is what I'm trying to achieve. All very useful information to learn, thank you. There's are some custom templates for the…

Blank, not initiating at all. All I'm doing is swapping the deployment between SO to PO or IR or IF and it's only the SO that it won't trigger on. I have un-deployed 5 scripts that were deployed to SOs and unfortunately has not made a change.

Hey Bry, sure thing~ 1. Here's the search for the 1 matrix item I have on the webstore currently. There is only the 1 matrix item and its 7 children each with 1 color option. These color options come from the matrix list for all of our other products with color options, but as shown above I've limited this on the item…

I've completed the first stage of creating all the replacement items. Now I need to plan for swapping over the inventory. I think the best approach would be to leave the open orders as they are and simply swap only the available inventory (i.e. not on open orders) for the new inventory using inventory adjustments. That…

ARghghgh, it appears to be caused by one of these two custom color fields. Since I had 3 fields of Color to try and map my matrix color option to, I was trying to do all 3 though the correct one to use seems to be Matrix - Color. Need to retest with testing external ids all over again, but thankfully found the issue. Now…

Oh for goodness sake, it's not working without the external IDs now either. I ALREADY DELETED THE CHILD RECORDS, does it think they still exist?!

If I map the children with the same external ID as the parent I get a different error: "Invalid parent reference key M21LM." Which again, not an issue when uploading without an external ID. Is it just not possible to map children with external IDs? What would I do if I want to update their name?

Scratch that, it was working because I had not got the external ID field mapped. The external ID is still the primary issue for the children, even when using external IDs like DefinatelyNeverUsedIDM21LMBK.

Perhaps the External IDs were too simple? I double checked the existance of the ones I was attempting to upload and found no duplicates. But upon extending the external ID to be more complex it appears to be working now with all the chained files. Now onto the next issues, perhaps in another thread if I can't solve them…

Thanks for the suggestion Sho, I'm afraid I've also tried changing and removing the external ID's, but I'll give it another go. It might be one of the chained files I'm trying to upload (Bins, Locations, Suppliers and Pricing). I'm going to start my day by trying just the line item file upload and then report back.

All very helpful considerations. Thank you for the detailed response, Trixie~ The discussion is still open if other people would like to offer suggestions. I will accept multiple answers 🤗