We found the answer. You have to go to "Setup Accounting -> Accounting Lists -> Payment Methods" and then click on each credit card and change the deposit account to the account that you created for your new credit card processor.

We switched to a new processor. It has the default deposit account of "Undeposited Funds Brain Tree". We were using PayPal Payflow Pro and it was set to use "Undeposited Funds Payflow Pro". We deactivated the Payflow Pro creditcard processing account (in NetSuite) after installing Braintree. Now, the sales orders show…

We found it. It's under lists in the role settings. For each users, you have to give access like this: Setup > Users/Roles > Manage Roles Edit a role In the Permissions tab > Lists subtab, add "Custom Record Entries". The minimum level of permission is "Create" Click Save

Hi Brian, it is a mix of drop-ship orders and regular sales. The goal is to see margins and compare our margins in various sales channels. Is that what is breaking "Est. Extended Cost"? We use average for costing.

Google says server response time should be < 200ms, or it's considered a fail. If NetSuite can help with that, it would be great. They are the only ones that could help us with that. You can see the Google page speed test here… https://developers.google.com/speed/pagespeed/insights/

Our NetSuite server response dropped from 2300 ms down to 1260 after this weekend's update. Google says it should be < 200ms, but it's still a big improvement. Thanks NetSuite. Jeff, I was only working on the server response time metric in this thread, as it's something we have no control over. That metric is independent…

I edit an item's supplier info. Click save. Get error. It's a NetSuite bug, but I found a workaround. I noticed that if I edit some fields, no error. I then noticed that if I edit the preferred supplier filed, I get the error. The parent item required that I have a preferred supplier. A pop-up said "required since it's a…

Yea, checked it out. It didn't help. I need to report on components of assembly items... not on the assembly items themselves. So, how much of the materials used in assembly items is "committed to" assembly items that are built but not yet shipped.

It's not happening on all categories.

This issue is back again. Anyone else?

Now we're seeing some packing slips that have the items from the fulfillment on the packing slip as long as there are ONLY kit items on the fulfillment. The other issue is that the packing slip doesn't have the kit item... it ONLY has the components of the kit items on the packing slip.

We also had one order today that said "Insufficient inventory" that stopped us from processing an order. The issue was that it had no inventory items on the order... only one service item for sale.

So, 4 to 8 days without packing slips. hhmmm.

Defect 687908 The urgency level = defect U3 Based on our recent defect resolution performance, 50% of U3 issues were resolved within 4 days, and 80% within 10 days.

Those are ecom platforms. I need Third-Party fulfillment companies like: Quiet 3PF shipware PFC Fulfillment AMS Fulfillment ..to name a few. But, didn't want to reach out to each one and see if they've integrated with NetSuite.

Changed a form's "printing type" from BASIC to ADVANCED, and it fixed it. I'm not sure if I broke anything else by making that change... But the website PDF download is working again.

Our Amazon orders are imported directly into NetSuite. When processing, their dollar amount sometimes accidentally gets changed (tax or shipping recalculations) and so I wanted a field displaying the price that the order came into NetSuite. This is for the person processing the order. I found it saves the original order…

I tried a CSV import just like you showed and it sort of works. It'll remove a single unwanted location (one location per CSV import) but it'll also leave the items with Auto-Calc reorder points to OFF. Then a second import can be used to set Auto-Calc reorder points back to on after only one location has inventory data.

Under "Order -> System Information -> System Notes", I see a list of system changes. CONTEXT................TYPE........FIELD........OLD VALUE................NEW VALUE Script (Suitelet)........Set........Total........................................................296.98 Does that mean total is available as a systemnotes…

{systemnotes.total} doesn't work. The help says "standard_field" as in {systemnotes.standard_field} It says "The exact field that has been changed on the line item. For example, an item's description, account, etc." So, if {total} is a valid field ID. Should it work?

This is a bad description to what we're experiencing. "681083 Slowness connecting to netsuite" We can't process any orders. We can't talk to any outside services... we use Avalara for tax and another service for shipping. Those all fail. We're getting "page not loading timeout errors".

To be clear, 2022-07-26 we're down. The thread has 2022-07-28

Been up and down all morning here. We're currently down.

The script breaks if you have multiple currencies activated

And we're down again. Patrick, it looks like they made a case. Case #4779286.

It's now half working. Fingers crossed. We log into and can load the back office, but only half the links function.

Our WebsStore today.

I can't make a support case if I can't log into NetSuite.

Our NS hosted web store is down as well.

Can a CSV export -> Import fix the problem?