Tom Dalton · Owner · Silver Medal

We want to start a free shipping option. However, to protect our margins, I'd like to increase our prices before offering the deal. So, before it starts, we want to determine how much to mark-up every item. I don't want to do a flat rate... like add +10% to everything. I want to add a higher percent to heavy items and…

We have used both. We switched to eFax during a faxaway outage (sever years ago). We stayed with eFax because we never had any issues. T

TDG.danielc said what I would have said. It isn't features we wouldn't have had in the other systems. It is features that existed in those systems, but require very advanced IT skills to accomplish in NS.

I like the idea of Suiteflow. I tried Suiteflow. I couldn't figure it out. More examples would be handy. A book on the topic might help. I've got years of database experience (FileMaker), but no javascript. I would lump javascript in with "advanced IT skills". Anything project requiring knowing a new programming language…

Recently moved to netsuite - i thought our bookeeping fees would reduce. I also thought our IT fees would reduce via a cloud system. I spend more on developer projects now (to add features and fixes that are slow to come to NS) than I did using multiple locally hosted systems.

Change the parent's location will apply changes to the children if you click "apply to children" when saving. I don't know about CSV. I know you can't change a child item's location directly from the child item. It must be done through the parent.

I'm also looking how to find items missing prices in a particular "price level". In our case, i need to find items without anything entered into our "reseller price" level. Any help would be appreciated. Thanks, -T

And don't forget ponies. Everyone should have a pony.

We pay about 2.33% for Amex (on average). T

Our Amex fees seem to fluctuate. It is probably based on security risk ...eg: billing address doesn't match records ...then +.1%. Our rep said that we pay: For direct credit card transactions ... 2.2% + $0.30 For PayPal Express Checkout ... 1.9% + $0.20 Tom

We also use the PayPal "Paypal Paylow Pro Processor" and don't want to switch. My guess is that NS gets something back from these other processors. I believe that to be the case because NS seems to allocate most of its resources into adding new revenue streams and (in comparison) puts forth a relatively small amount of…

Interesting questions James. I never got the email or call, so I assume that I can keep using Paylow Pro. I don't have a back-up so I hope they don't pull the plug or it will be a disaster until we get a new provider. -Tom

We've never lost an AMEX chargeback, and we use PayFlow Pro. We don't get very many and they are always something easy to resolve ..."like we didn't recognize the charge". We used Cybersource prior to switching to PayFlow Pro. To me their service and merchant account back-end are about equal ...then it all comes down to…

Let's hope this is not the case. A business model where NetSuite is financially better off, but its customers are (a) financially worse off, and (b) forced to use inferior tools... is a long-term lose-lose strategy. Yes, I concur ...because some things that appear not to be new revenue streams (like improving what is…

I'm staying with PayPal Payflow Pro until NS pulls the plug. Then, I'll go to CyberSource. I liked the CyberSource interface and I only left their service because of the sweet deal that Payflow Pro has on Amex fees. NS, please give me a warning before you pull the plug and ,like James ...I'd just as soon keep using PayPal…

Can someone help me in letting me know the difference between Cash Sale and Sales Order A sales order doesn't post to your COA and a cash sale does. Think of the sales order as a record of the sale and the cash sale as a record of the payment for that sale. T

The solution with the separate item called "refund" has on flaw. It distorts any reporting on the profitability on the item that was initially sold. The refund should go toward the original item (without messing with inventory) and not toward a different item so that the profitability of that item stay accurate. Vote for…

Lets say that we sold 100 widgets for $10 each. The customer calls (after he receives his credit card statement) to remind me that I had verbally told him $9 each. So, I do a refund right from the cash sale. It gives me a cash refund with 100 widgets at $10 each. I lower the price down to $1 each and process the refund.…

> You can use "0" as a refund amount though. Would that fix it? I don't know. Lets say you charged $10 per widget and it should have been $9. So, you do this... Original sale quantity = 10 at $10 each. refund quantity = 0, but with amount altered to $10. So, the customer gets their $10 back and inventory is not altered…

Vote for Enhancement #172229 - Add a "Do not receive as inventory" button on the cash refund page (created from a cash sale).

Peter, you can Use the Cash Refund form. You basically return the item at the old wrong price, the resell at the correct new lower price all on the Cash Refund form. The trick is to use -1 quantity to resell it on the second line. (It is negative 1 because this is a Cash Refund, so the positive qty is the refund, the…

That is a way too many steps. It wold be just as fast (or faster) to cancel and refund the original order and then use the "make copy" feature to copy the canceled order and alter the price to $9 each on the new order and bill it and mark it shipped. Neither solution would be as good as a "do not receive as inventory"…

We don't have anyone with script writing experience in our office. Maybe NS would be so kind as to add the customization as a bundle. Tom "It is self-evident that limited government is no longer enough to prevent a resurgent aristocracy in America." -Andrew Jackson

Not to hijack, but anther related question I have relating to this issue is how to make some vendors auto-sent drop ship purchase orders while others are still sent manually. Is that possible? If the auto-send PO is global and not per-vendor, then the "auto-send" system won't work for us. T

GO with Barry. He sorted out our books when they were a huge mess. If he can't do it, then you've got real problems. Tom

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With advanced promotions, is there now a way to limit an item on sale to 1 per order? -Tom

if I stopped to think about such things that I stumble accross with this system I'd get nothing else done. Just fix it and move on! Mr Wizard, thank you for the time management advise, but with all due respect ...I don't need your advise on such matters. I would personally prefer to constantly push NS for improvements (and…

I don't believe that you were ever a boyscout. I also guess you never worked with elderly people. I was and I did. Darwinism didn't factor into my decisions to be helpful when hazards were noticed. T PS: I am also just a curious person. When I fall into a pitfall, I want the information to be available for the next person…

That goes completely against my belief in Darwinism... yet stupid people breed more! The other thing about evolution is that in business it happens to the company causing pitfalls (not just the stupid people that fall into the pitfall ..as was suggested). In other words... company "a" sells a service with thousands of…