The solution with the separate item called "refund" has on flaw. It distorts any reporting on the profitability on the item that was initially sold. The refund should go toward the original item (without messing with inventory) and not toward a different item so that the profitability of that item stay accurate. Vote for…

Lets say that we sold 100 widgets for $10 each. The customer calls (after he receives his credit card statement) to remind me that I had verbally told him $9 each. So, I do a refund right from the cash sale. It gives me a cash refund with 100 widgets at $10 each. I lower the price down to $1 each and process the refund.…

> You can use "0" as a refund amount though. Would that fix it? I don't know. Lets say you charged $10 per widget and it should have been $9. So, you do this... Original sale quantity = 10 at $10 each. refund quantity = 0, but with amount altered to $10. So, the customer gets their $10 back and inventory is not altered…

Vote for Enhancement #172229 - Add a "Do not receive as inventory" button on the cash refund page (created from a cash sale).

Peter, you can Use the Cash Refund form. You basically return the item at the old wrong price, the resell at the correct new lower price all on the Cash Refund form. The trick is to use -1 quantity to resell it on the second line. (It is negative 1 because this is a Cash Refund, so the positive qty is the refund, the…

That is a way too many steps. It wold be just as fast (or faster) to cancel and refund the original order and then use the "make copy" feature to copy the canceled order and alter the price to $9 each on the new order and bill it and mark it shipped. Neither solution would be as good as a "do not receive as inventory"…

We don't have anyone with script writing experience in our office. Maybe NS would be so kind as to add the customization as a bundle. Tom "It is self-evident that limited government is no longer enough to prevent a resurgent aristocracy in America." -Andrew Jackson

Not to hijack, but anther related question I have relating to this issue is how to make some vendors auto-sent drop ship purchase orders while others are still sent manually. Is that possible? If the auto-send PO is global and not per-vendor, then the "auto-send" system won't work for us. T

GO with Barry. He sorted out our books when they were a huge mess. If he can't do it, then you've got real problems. Tom

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With advanced promotions, is there now a way to limit an item on sale to 1 per order? -Tom

if I stopped to think about such things that I stumble accross with this system I'd get nothing else done. Just fix it and move on! Mr Wizard, thank you for the time management advise, but with all due respect ...I don't need your advise on such matters. I would personally prefer to constantly push NS for improvements (and…

I don't believe that you were ever a boyscout. I also guess you never worked with elderly people. I was and I did. Darwinism didn't factor into my decisions to be helpful when hazards were noticed. T PS: I am also just a curious person. When I fall into a pitfall, I want the information to be available for the next person…

That goes completely against my belief in Darwinism... yet stupid people breed more! The other thing about evolution is that in business it happens to the company causing pitfalls (not just the stupid people that fall into the pitfall ..as was suggested). In other words... company "a" sells a service with thousands of…

We just simply made payment method mandatory. Yes, and didn't you think "why isn't this defaulted to mandatory ...right out of the box". How often would anyone need a bill paid with no payment method? Defaults should be set for the most common use of the program and I don't think the common use of NS has people creating…

To me it is like encountering a wet spot in a hallway. Some people walk around it and say "wet spot" and that is the last thought or action that they have about that hazard. I prefer to grab something like a chair and slide it over the spot and then tell the responsible party about the hazard. The same goes for any number…

Also I believe there is a system-generated account that is an Other Asset where they park the value of the unbilled Cash Sale. Our problem was never unbilled cash sales. It was ones that were billed using a payment method (method=null) that would never bring us any funds. Then the order was closed because all steps had…

PayPal/verisign, paymentech(when I was in a Yahoo Store) and now Cybersource. I am very "into" clean + easy interfaces and that is why I was so happy after I got into Cybersource. Too many systems look like jumbo-jet cockpits with controls and numbers randomly strewn about. After Cybersource is set-up it is easy to run…

http://www.internetnews.com/wireless/article.php/3688331

Yes we use standard protection like security code and billing address must match the CC record. No we didn't see an increase in fraud. I think our industry is very low on the radar of the CC scammers.

Why. I have it (Payflow Pro) and I'm happy with it. Tom

We pay: Monthly Fee: $35 2.12% discount rate on all cards Minimum Discount/month: $75 Per-Transaction Authorization Fee: $0.25 Per-Batch Fee: $0.20 (so, less that $5/month for most users) Set-up: (I can't remember and it isn't on the statement that I have in front of me) Unqualified or non-qualified transactions have a 1%…

We left Cybersource 3 or 4 years ago. We use Paypal payflow pro.

We use Paypal's PayFlow Pro... For direct credit card transactions we get 2.2% + $0.30 per transaction or ...for "PayPal Express Checkout" we get 1.9% + $0.20 It is a flat fee for all card types, including AMEX. T

Product Councils consist of a small # of customers who are selected because of their heavy use of the features, long term commitment to NS, and history of constructive engagement. Thanks, -e Are they an intentionally diverse group with some e-commerce, some B-to-B, some manufacturing, some that only use NetSuite for…

This is from another thread, but it applies here... I think we should get "enhancement credits" (so many per NS user) and you can apply them towards your enhancement requests. So, you choose "add me to this enhancement" and then NS says "how many enhancement credits would you like to apply toward this request?" ....Lets…

If NS ever fixes the vendor "quantity discounted" item pricing so that it is usable (to those that have vendors with random discount percents that change on every item ...like we do), then i would like to add a detail to how the "update pricing" button on the POs should work. If we set an item's vendor prices up as...…

An enhancement request has been filed for the Update Item Pricing feature. It is ER#125630. OK, but it may be a duplicate. I was email that it would be enhancement 93818. This could be done using a script. I've got a similar problem with our business and have been trying to figure out a way to do it ourselves. Yea,…

This thread is 10 years old. Surly all the kit shortcomings have been addressed! Right? I cant seem to make my promo codes work with any kit items in our web store. Any ideas why?

Bump we still need this.