Oracle Best Practice
Discussion List
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How to Create ‘Quick Action’ Buttons on the Service Request Details PageSummary This article explains how to add custom ‘Quick Action’ buttons to the Service Request Details page in Oracle Fusion Service. Quick Actions help agents quickly pe… -
Another user lock happens while setting the custom object DCL value in the activities custom DCLAnother user lock happens while setting the custom object DCL value in the activities custom DCL field. We have a Custom object ,while creating the activity we are setti…Kanne Ramu 32 views 6 comments 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales -
Send email with pdf attached that is generated by BI publisherSummary: BI publisher report is created to generate a pdf. When a Service request is closed the customer should get an email with Service Report pdf. Content (please ens…Hardik Gupta 19 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Import Audit logs from Oracle Service cloud (Right Now)to Oracle Fusion Help Desk or Case ManagementSummary: As part of our migration initiative from Oracle Service Cloud to Oracle Fusion Help Desk and Case Management, we intend to move not only the case management dat…Chandramouli Yangareddy 28 views 3 comments 0 points Most recent by Michelle Walter-Oracle Fusion Service
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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Feasibility to Transfer PO Service dates from Distribution level to AP Distribution level in ERPWe are working on a requirement where we want to Transfer PO Distribution level Start date and End Date to AP distribution level start date and end date. Let us know if …Prasoon1211 21 views 0 comments 0 points Started by Prasoon1211 Payables, Payments & Cash Management
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How to Bypass the SSO Login for External customers to login in Bill Management Portal.Summary: Is there any way to Bypass the SSO Logins for External Customers to Login to Bill Management Portal? Content (please ensure you mask any confidential informatio…KLK Chaithanya 8 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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How to add and remove columns on the account & contact pickersOverview In this Tip article, we are covering a Fusion Service Center Extensibility feature available in 23C. Now, adding and removing columns from the account and conta…Edson Junior, Oracle 234 views 8 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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Does Multifund Accounting affect the behavior of Receipt Posting to Ledger?We have enabled the Multifund Accounting to a certain instance and we notice that we can't post the receipt (applied to an invoice that is not already posted to ledger) …Joyce Gutierrez 16 views 1 comment 0 points Most recent by Anca A-Oracle Subledger Accounting & Accounting Hub
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SQL for BIll to and Ship To Contact name from Sales OrderHello, What is the SQL used in the OTBI model for SELECT "Distributed Order Orchestration - Order Headers Real Time"."Bill-to Contact"."Related Party Name" s_1, "Distrib…LauraStanford-Oracle 12 views 0 comments 0 points Started by LauraStanford-Oracle Reporting and Analytics for SCM
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How to create Accrual Clearing Rule for POs with 'Closed' StatusHow to create Accrual Clearing Rule for POs with 'Closed' Status.
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Request for Confirmation on SOAP to REST API Equivalents in Fusion 25CHello Team, Please note that we are building a VBCS page for Direct Debit functionalities using Fusion API calls. Based on our findings, below are some of the SOAP APIs …Srinivasa Vallabha-Oracle 14 views 2 comments 0 points Most recent by Srinivasa Vallabha-Oracle Receivables & Collections
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Telephony integration in Service Center with the Redwood User Experience using UI Events FrameworkTelephony partners and Systems Implementers can leverage the UI Events framework to integrate the media toolbar in Service Center with the Redwood User Experience. UEF (… -
1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
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Clarification Required on Asset Transfer Between Business Units and Depreciation ResetDear Support Team I would like to escalate the following scenario for your clarification and assistance: We have a requirement to transfer an asset from one Business Uni…User_SC0GZ 26 views 2 comments 0 points Most recent by Ed Gomez-Support-Oracle Subscription Management
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How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…
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Custom Timekeeper role in OTL who can manage the particular manager's reporteesHi Everyone, We have a requirement of building Custom Timekeeper role in OTL who can manage the particular manager's reportees and their work schedules. I have created t…
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update DFF more than Segment30 in FBDISummary: In the current FBDI customer template, we have observed that some DFF attribute options are visible , but only a limited number can be seen . For example in the…NileshVoyix 12 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Receivables & Collections
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How can you update the PartyNumber by updating the PartyNumberKey field?I have seen that by Postman that when sending to update a contact with the PartyNumberKey field the PartyNumber is updated. Is that recommended to do so?
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Performance Issue: Price List Item REST API Response Time Exceeds 1.5 Minutes in Real-TimeDear Cloud Community, Hope you are doing well! We are currently implementing a real-time integration to fetch pricing details from Oracle Fusion, using Price List and In…Ravitej_SS 2 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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How Case Manager / Case Worker communicate securely with the employee?How Case Manager / Case Worker communicate securely with the employee? Instead of send an email, how a Case Manager / Case Worker sends a message to employee?Natarajan Kumar 30 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to Extend the Update Field Action Bar CommandOverview: This guide details the steps to extend the update field action in Oracle CX Service UI, allowing users to update specific fields directly from the action bar. …
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Deeplink for AccountsSummary: I need to create a deep link for the Account. However, I was able to create the link without the objKey. Is there any documentation available that explains how …
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How to add a custom foldout panel to the Service Request Edit pageIn the Oracle Redwood template, a foldout panel is a user interface element that helps organize and present information in a compact and interactive way. On the Service …
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How to get the Billing address details for a receivable Invoice in Fusion using APIsSummary: How to get the Billing address details for a receivable Invoice in Fusion using APIs and which API to use as we dont see any API yet which gives the information…
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How can I update transactiondate of a AR Credit Memo or a Debit Memo via API in FusionI am using these API with patch method to update AR Credit Memo and Debit Memo transactiondate but its not working , can you please tell if there is any other API to upd…
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Create Purchase Order or Requisition from Fusion Service Work Order pageSummary: Create Purchase Order or Requisition from Fusion Service Work Order page Content (please ensure you mask any confidential information): As part of latest releas…Bhargav Nandanwar - Trinamix 27 views 0 comments 0 points Started by Bhargav Nandanwar - Trinamix Service Logistics
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Can I add Historical workorders in Fusion Service cloudcan I add historical Service work orders in Fusion B2B clouds with all Available Status (Started ,completed, scheduled ) And with all past dates ? As I cant see the Serv…
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How to Configure Case Object NotificationThis document guides a customer to configure Case object to send a notification to a resource when he/she is added to a Case. Login to App Composer Create and enter in a…Edson Junior, Oracle 121 views 11 comments 3 points Most recent by Edson Junior, Oracle Fusion Service