Redwood
Discussion List
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Work Order Edit Page Actions in RedwoodSummary: Hi Community, I have two queries when on an Edit page in Redwood WO -: Can the Cancel Tasks (in SS below) button be hidden? Can a new custom action be created o… -
Setting Asset Picker value programmaticallySummary: Setting Asset Picker value based on another field Content (please ensure you mask any confidential information): The Asset value in the asset picker needs to be…
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5 Reasons to switch to Fusion Service Redwood in 2025!Switching from Oracle Fusion Service Classic to Redwood is a big improvement in managing customer service. Organizations looking to improve their customer service tools … -
NextGen:Need sample groovy Send Notification to Generic Email When Ticket Assigned to Specific QueueSummary: Hello Experts, Need a notification to be sent to a specific generic address email when a ticket is assigned to a particular queue. Content (please ensure you ma… -
How do I enable and configure the Procurement and Inventory modules in Redwood?How do I enable and configure the Procurement and Inventory modules in Redwood? Could you provide the step-by-step process for setting up these modules Please provide a …
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Programmatic Copy SR using Smart ActionsSummary: Trigger Copy SR using a Button Content (please ensure you mask any confidential information): We have a requirement to create a button called 'Copy SR' which wh…
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B2B Service Redwood Implementation: Custom Page NavigationSummary: We've created a custom button and placed it in the landing page of the Redwood Service Request module, we want this button to navigate user to a specific SR cre…
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Activation Failed for SR SimilaritySummary: While following this documentation to activate the SR Similarity Feature: Documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/faiec/activate-and…
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NGS - How to default account name in picker?Summary: Hi @Karyn Kurland-Oracle @Edson Junior, Oracle We have created custom drawer to create contact fom case edit page. On contact drawer page we have account name f…
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Has any one used Redwood UI in Oracle Fusion service? Is it recommended for new implementation?Summary: Need to know if we should enable and use Red Wood UI in new implementation for Fusion Service Content (please ensure you mask any confidential information): Loo… -
Created task not getting displayed on Activities panel.Summary: Hi @Edson Junior, Oracle We have created task from Service center, but created task does not appear on Activities panel which is present on service request. som…
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Redwood outlook addin - share email layout missing informationHello Team, i'm configuring the new CRM addin for outlook and i have a few iussues - if maybe you can assist - 1. when i open the addin from email - (and i use a contact…
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Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and ImprovedIn this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you.…
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How to in edit internal note in service center?Summary: Hi @Edson Junior, Oracle, We have compose internal smart action (OOTB) but we don't have option to edit that note. Could you guide us if we can make this note e…
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How to show only queue memebrs in assign to smart action?Summary: Hi @Edson Junior, Oracle We have Update Assign to Smart action in Service request. Here it s showing the list of all the resources. but we want to show on queue…
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Display dashboards in HR Help DeskWe have agents and administrators who receive requests from the HR help desk when they click on the Dashboard icon and this is not the best information, but it has been …
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Fusion Service Cloud Redwood - Save Record Action chain is not working on SR Edit LayoutHi All, The Save Record Action chain in Fusion Service Redwood is not working as expected. Use case - We have requirement to store the Service Request details into datab…
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Service Centre - In Compose Email not all account contacts show upSummary: Hi @Edson Junior, Oracle When “composing an email, in the to/cc/bcc field the list of "Account Contacts" is not complete – it seems it contains just a few, this…
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Remove specific Infolets from Infolet section without Agents / Managers interference.Summary: Remove specific Infolets from Infolet section without Agents / Managers interference. Content (please ensure you mask any confidential information): We need to …
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The milestone is not displaying in the service requestSummary: The milestone is not displaying in the service request, even though the milestone configuration has been completed. Content (please ensure you mask any confiden…
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How to configure create task in Service Centre?Summary: Hi @Edson Junior, Oracle We have create task smart action in Service center. when we are trying to create task from service center and selection action type as …
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Added Button SR foldout/sub-view extensible actions layout is not getting refreshed.Summary: Hi @Edson Junior, Oracle, We have add button in SR foldout/sub-view extensible actions layout on Sr Edit Page. we have to show button with icon and count of att…
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How to trigger OIC or other integration from Fusion Service or Redwood?Summary: We have a requirement to show status of the Customer Location on Service Profile page for Customer Service. When an account has billing address on the Credit Ho…
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Customer number on service request creation ( redwood)Summary: How can we retrieve the customer number after selecting the account name while creating a service request? Is it possible to display the account number alongsid… -
How can we make Virtual field Read OnlySummary: How Can we make virtual Fields read Only from VBS . Content (please ensure you mask any confidential information): Version (include the version you are using, i…
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Redwood: Security usage in Express modeSummary: We currently enabled Redwood for Performance Management and deployed some pages in our production environment. In our build, the instruction is to use Express m…Ferdie Mendoza 12 views 1 comment 0 points Most recent by Melinda Uhland-Oracle Visual Builder Studio for HCM
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How multiple users can work on the same Visual Builder Studio project.This tip article demonstrates how multiple users can work on the same Visual Builder Studio project. Thanks, Edson
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How to get Asset location time zone on Service request?Summary: How to get the Asset location time zone on the Service request? (Redwood) AS timezones on SR are derived from user preference or coverage milestone We have requ…Tanuj Dhawan 35 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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How to handle more than 10,000 records using ArrayDataProviderSummary: We are trying to create a VBCS page with a table they should display a number of records. The problem is our records number to hundreds of thousands, and it see…emmanapostol 11 views 2 comments 0 points Most recent by Shay Shmeltzer-Oracle Visual Builder Studio
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Service Centre - How to open Create Lead page in drawer?Summary: Hi @Edson Junior, Oracle, We have created a custom smart action in Service Request to Create Lead and in Browser Window target we have selected In-app-tab. but …