Redwood
Discussion List
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How to remove add contact button from service request edit page in redwoodSummary: @Edson Junior, Oracle, could you please help how to remove "add contact" button from service request edit page in redwood? Content (please ensure you mask any c… -
Redwood Service Un-Expected BehaviorI'm working on a Redwood service implementation, and I'm facing an issue with the Details page in Visual Builder. The page is being displayed using the Action Plan fragm…
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Unable to Use AI Agent Team in Service Center UISummary: We have created an AI agent team using a Admin user; however, the agent is not available for selection or use within the Service Center object UI in Smart actio…
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User is unable to edit the category in responsive requisition page.Summary: Category is not Editable in responsive requisition page, but user is able to edit the category in classic page. Content (please ensure you mask any confidential…uppara kiran-Oracle 58 views 8 comments 0 points Most recent by Ashok Sriniva-Oracle Self Service Procurement
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Hide Add Absence Button on calendar page under Time and Absence on redwood pageAs duration is not getting auto populated while applying absence under ME > Time & Absence > Calendar, would like to hide Add Absence Button on calendar on redwood page
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How to complete task created by another person which role is needed to give permisionSummary: If I have 2 users, User A and User B, and User A create one task under the service request. Now I want to complete that task by the User. In that case, User B i…
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How to map Queue ID in SDP Variable in Service Center layoutSummary: Hi Team , We are trying to display the ‘Assign To’ (Resources) dropdown values based on Queue Resources in Service Center Redwood. For this, we are using a Sing…
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features enabled under the Gen AI enablement for the Redwood Service Center?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle Could you please share the detailed list of features that have been enabled as part of the Gen AI enablement init…
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How to fetch external VBCS application links dynamically instead of hard coding the link in VBSSummary: We want to pull external links dynamically instead of hard coding the links in Redwood VBS and don't want to update it manually when migration to prod occurs. @…Yuvraj Mapari 47 views 9 comments 0 points Most recent by Yuvraj Mapari Visual Builder Studio for HCM
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Recent Items for Contacts and Custom Objects in Service HomeDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 12 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 199 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service -
END OF LIFE NOTICE: Classic Sales and Service Experience in FusionOracle is announcing the retirement of the Classic Sales and Service user experience in upcoming Fusion releases. Beginning with the 26D update, the Classic interface wi… -
Change Drawer Size for Add ProductsSummary: On Create Opportunity, I was able to increase the Drawer size, I want the same drawer size while the "Add Product" is clicked. I have tried by using Smart Actio…
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Regularly Updated - Redwood Resources for Oracle Fusion ServiceIntroduction: Fusion Service Road to Redwood and AI - Webcast Replay 5 reasons to move to Fusion Service Redwood Fusion Service Demo Demo and Benefits of the new Redwood…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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how to take service requests fields data without making extra rest callSummary: Hi @Sono Chacko-Oracle @Edson Junior, Oracle How can I retrieve the Service Request field data without making an additional REST call? I tried the following, bu…
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Clarification on Redwood Adoption Policy and Classic UI Deprecation in 25C Environment Details:Product: Oracle Fusion Cloud HCM Current Version: 25B Query Regarding Version: 25C Business Impact: Our organization is in the process of strategic planning for the mand…Victoria Schrader-Montgomery 84 views 5 comments 1 point Most recent by Gaetano Pugliese HCM Communicate
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How can hide the pagination icon from Service request pageSummary: On the Service request details page, it shows the Pagination icon, which I added in the image. This is in fusion service Need to remove or hide this Icon. Can y…
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Setting Service Console Tab Label as SR Number in Oracle Fusion ServiceDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 23 views 0 comments 2 points Started by Swathi Cherukuri-Oracle Fusion Service
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Open Contact in a New Service Console Tab When Accessing from SRDisclaimer: This is a reference solution which is not intended for direct use in production environments. You take responsibility for making any necessary changes to the…Swathi Cherukuri-Oracle 29 views 0 comments 1 point Started by Swathi Cherukuri-Oracle Fusion Service
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Integrating AI Agents in Fusion Service Center to Boost Agent ProductivityOverview In this walkthrough, we focused on launching an AI Agent through a Smart Action inside Service Center. It’s important to note that Ask Oracle (Chat Drawer) is a…
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Groovy script to change status when a User responds to Help Desk RequestWe need a groovy script to change the status to 'User Responded' as soon as a user responds to Help desk request. Client is not satisfied with the one provided by Oracle…
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Fragment Details: cx-svc-custom-child-object-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This section explains the parameters and events available for the fragment that displays child obj…
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Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
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Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
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Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…
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How to Create a Custom APP UI for custom objects in Fusion ServiceAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Overview This article provides a comprehensive guide for Oracle Fusion Service partners and custom…
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Is it possible to migrate all the customization on SR details page?Summary: Hi @Edson Junior, Oracle @Karyn Kurland-Oracle, We recently noticed that in the 25D Redwood Service Center, Oracle has introduced a new Details page. Could you …
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How to add a custom field in the Contact subpanel under the Account object?Summary: How to add a custom field in the Contact subpanel under the Account object? Content (please ensure you mask any confidential information): I have created a cust…
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How to check Inbound Messages in Redwood Service Request?In SUI, I am able to see the messages. But in Redwood SR, how to check the Inbound Messages?Vignesh Prabhu Ganesan 14 views 2 comments 0 points Most recent by Vignesh Prabhu Ganesan Fusion Service