Configuration
Discussion List
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How do I configure Oracle Field Service to use Oracle FastConnect?Good morning, I was asked by my supervisor to inquire if it is possible for Oracle Field Serivce to be configured to use Oracle FastConnect. If so, is there any document… -
25C PDF Generation - Signature/ImagesSummary: Following on from the previous question about forcing colours to display in the HTML, now focusing on Signatures and Images. Designing Form PDF HTML Templates A… -
Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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Join us for the Fusion Field Service Product Council and Oracle AI World 2025 October 12th-16th!Join us in Las Vegas, October 13-16, 2025 to learn why organizations worldwide are flocking to Oracle for the latest AI innovations—and how we can help future-proof your… -
Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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Message Scenario has upper case function?Summary: I'm working with Oracle Field Service and using message scenarios to send outbound SMS notifications through an external integration. One of the requirements fr… -
How to access the image object (signature in my case) of any property of type 'file' using rest api?Summary:Hi Team, We have an urgent delivery where I need do send the signature file object as multipart file in the request. How to access the image object (signature in…
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25C PDF generation from example template issuesSummary: Started exploring the PDF feature added in 25C and immediately hit an issue when using the example HTML template supplied in the documentation. Saving the examp…
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Guidance on Utilizing Same Technicians Across Multiple Organizations in OFSCWe have a requirement where the same set of technicians should be able to work for two Organizations within a single Division. Example: Organization A is already live on…Ashish Gopalrao Dharpure 14 views 2 comments 1 point Most recent by Ashish Gopalrao Dharpure Field Service -
Resource history is not shown when resource type is Manage/Dispatch/Admin?Summary: Dear Team, On the resource screen we see resource history at each resource level. I noticed that when resource type is "Manage/Dispatch/Admin" we cannot see res…
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Hide Non-Scheduled Activities when queue.date < resource.CurrentTime nativelySummary: User issue occurring when users are attempting to interact with a Non-Scheduled activity when their queue.date is in the past, they've logged in and the date is…
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Routing Error - Improper Cost ConfigurationSummary: When i tried to schedule an activity from non scheduled pool using routing i have received an error - Improper cost configuration. Could you please help to unde… -
Oracle's recommendation to migrate Plugins and Other Configurations from One Instance to Another.Summary: Hi Team, We want to understand Oracle's recommendation to migrate configuration like Plugins, Properties, Message Scenarios, Activity Types etc. from lower inst…
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Adding a button in the 'Complete activity' layoutSummary: We would like to add a button element (external application plugin with URL) in the 'Complete Activity' layout, but OFSC doesn't allow it. Content (please ensur… -
Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio…
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What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid…
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How to configure All Day Assist activity?Summary: Dear Team, There is a business requirement stating that the assist activity should be scheduled for the entire day for the technician. However, when we select t…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Asset Detail PlugIn Setup (Version 3.0.2)Summary: Hi, I am trying to install Asset Detail Plugin with version 3.0.2 but it keeps saying : Critical ErrorWe encountered an issue while trying to fetch the authoriz…
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Option to configure the time zone on behalf of Field Technicians in the new Fusion Field ServiceSummary: Is there is an option to set the time zone on behalf of field technicians, instead of requiring technicians to log in to the Fusion application and update their…Mohit Thomas 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Data retention with Fusion Field ServiceSummary: Wanted to confirm if there is any changes on the data retention policy of oracle field service, now that it has moved completely into the fusion cloud. Content …Mohit Thomas 54 views 4 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Not able To Create Activities in FFS using Oracle Maintenance Accelerator for FFS From Maintenance.Summary: Not able To Create Activities in FFS using Oracle Maintenance Accelerator for Oracle Fusion Field Service when Work order is created using Work Definition (op C… -
Export Functionality not present for messages and History details of Activity ID in Field ServiceSummary: Hi Team, Can you please let us know how we will able to export all the messages and history details of respective activity id in Oracle Field Service Cloud.. Al…
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How to configure the suspended activities get auto cancelled after 45 days in Field Service CloudSummary:Hi Team, Can you please guide and suggest how to configure the suspended activities get auto cancelled after 45 days in Field Service Cloud. Content (please ensu…
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Fusion Field Service - User type condition not worked in configuration - Locked outSummary: We got locked out of user type configuration after we tried to provide the condition user type should be visible to only priviledged admin Content (please ensur…
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Can monthly maintenance be rescheduled?We were planning a large configuration change for our Oracle Field Service system in prod, but then received an email that our monthly maintenance was scheduled to happe…Eric Gmerek 31 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Enroute status becoming obsolete or problematic overnightSummary: Scenario: When an activity is in Pending or Started status and not completed on the same day, OFS allows it to be handled the next day due to the "Allow update … -
Using non-submitted property values in visibility conditionsSummary: When a "ABC Activity" checkbox is enabled in a "ABC Call" activity, we want to route the activity to a "ABC Bucket" bucket resource. However, because the checkb…
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Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o…