Configuration
Discussion List
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How to show Inventory step in workflow only if required inventory exists?Summary: In Oracle Field Service, I have configured a workflow and added Inventory as the first step (see screenshot). What I want: The Inventory step should only be vis… -
Forms data not returned when querying Master Activity ID in multi-segment activitiesSummary: In Oracle Field Service, we are working on multi-segment activities. With each segment, a form is submitted containing a custom property: "New Meter Reading". W…
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How to suppress "Resource does not have enough of inventory required for this activity" alert?Hi Community, In our Oracle Field Service (OFS) implementation, we do not manage inventory within OFS itself. However, some activities are being assigned inventory items…
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GUIDE: How to setup OFS for using multi-attachment property with Object Storage bucketSummary: Starting from OFS 24C customers can use their OCI Object Storage or Fusion instances to store file attachments from OFS. 24C What's new In this post I will cove… -
Where is my Technician Url - 404 page not found errorSummary: Hello Experts, I'm in the process of testing “Where Is My Technician” feature in Field Service Cloud. I have created a WMT theme and launched a message scenario…
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5MB file size is serious limitation for modern phones, any option to extend it?Summary: Our Techs capture images to indicate work completed. 5MB file size, for most modern phones is being surpassed easily. Content (please ensure you mask any confid…
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Forms with pdf generationSummary: Hi Team, We have a form in Field Service that uses several activity properties, and it is configured to generate PDFs for sharing. I’d like the PDF to only show…
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WMT: Append activity Timezone next to the Time window fieldSummary: Append activity Timezone next to the Time window field Content (please ensure you mask any confidential information): Today we generate the WMT theme for orders…
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Daily Extract activity START and END fields missing date component – only time shownSummary: We're looking for a way to include the full date and time in the Daily Extract output for accurate reporting. Has anyone encountered and resolved this issue? Co…
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Can we create a Field Resource without having User assigned to itSummary: Hi Team, Our requirement is to create a Field Resource in system which will be Technician and will be part of hierarchy in dispatch console but we will not have…
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How to show alert messageSummary: We need to show a message on the tecninician screen. Content (please ensure you mask any confidential information): We need to display an alert message on the t…
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Hide activity fields based on activity property valuesSummary: We have an activity type of 'Assist tasks' - these are linked customer calls to a primary tasks e.g. Technician may require support on a customer site due to si… -
Want to use SAML login policy for SSO authenticationWant to use SAML login policy for SSO authentication, it is enough to have idp metadata xml or oracle IDCS is also required. -
Technician Assigned work zone and Travel Time And Assigned activities.Summary: Hello @Team, We are having one strange behavior encountered with Routing Plan for technician assigned work zone and Travel Time so need some input in this matte…
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Adding OverTime to resource calendar in OFSSummary: In OFS, is there a way to add approved overtime to a resource’s calendar in addition to their regular working hours? Example: Standard working hours: 08:00 – 17…
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Oracle Field Service Help Needed – Distance-Based Billing RequirementHi all, We’re using Oracle Field Service Cloud (OFSC) for handling bus breakdowns during trips, where the destination location is dynamic, often in the middle of highway… -
Screen configuration is shared with User TypesSummary: All new user types added in the fusion field service is with shared screen configuration and not able to create / change a user type with out the shared screen … -
Using Github for OFSC plugins migrationSummary: Hi Team, Wanted to understand if we can use Github for OFSC plugins migration. Or is it even recommended to use GitHub even if it is possible. How are plugins n…
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How To get Table for Asset Meter InformationHow To get Asset Meter Details like the one in Picture from Maintenance Accelerator
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VALIDATIONSummary: I'd like to require a user to enter a property value in upper case… or automatically change the value entered to upper case Content (please ensure you mask any … -
What are the best practices for transitioning to new SKU from OFS-->FFS + FFS queriesSummary: We are planning to transition to a new SKU for one of our clients and have a few questions: Are there any guidelines, best practices, or key considerations we s…
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Transitioning from Google Chrome to Microsoft EdgeSummary: For a long time we have had both Google Chrome and Microsoft Edge in use by the business on laptops/pcs. In the coming months we are looking to remove Google Ch…
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Filtering by status works in /activities API but not in resource route — is this expected?Summary: Hi Community, I’m currently working with Oracle Field Service REST APIs using Postman to test endpoints. I noticed a difference in how filtering behaves between…
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Workflow steps - when do (should) they show up?Summary: We're rolling out workflows to our countries now with visibility based solely on activity worktype group. The steps themselves have visibility conditions for po…
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Validation in a field with a list of valuesSummary: Can validation be applied so that a field containing a list of values auto-completes with a value based on what is entered in another field? Example: Field A ha…
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AP-AR netting settlement not selecting any transactionSummary: I have an open AR-AP Invoice which i want to do net-settlement. While running the profram its ending on sucess and No Transaction selected. Log file is showing …Harshit Garg 276 views 7 comments 0 points Most recent by User_FEIQJ Payables, Payments & Cash Management
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OFS resource field mapping to Fusion users field mappingSummary: We are able to follow the steps and create OFS Resources but would like to understand the mapping between Fusion User and how the OFS Resources are populated. P…
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User type in Oracle fusion field serviceI created a new user type from "Field Resource" user type and associated a custom field service technician role but when assigning that custom role to a user, the user i…
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Incidents notification and list of users authorized to open/view SRsSummary: How do I change the email that will receive outage and other notifications, and how do I add people to the list of authorized users to open SRs for OFS ? Conten…Renato Kermentz-Support-Oracle 70 views 2 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Linking Assist Activity with Parent Activity of Team LeaderSummary: Hi Team, When a technician assist team leader, as Assist Activity gets created. We want to have Team Leader's Activity ID on Assist Activity and Vice Versa to k…