Collections Work Area
Discussion List
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Collections Dashboard Manage Resources button not visibleHi - on collections dashboard, user with collections roles does not have access to Manage Resources button. What privilege or role controls this? -
Collections Dashboard is not getting updatedSummary: Collections Dashboard is not getting updated for the respective Collection Agent. All the infotiles show 0, even though there are delinquent customers & delinqu…Ruchita Jain 5 views 1 comment 0 points Most recent by Jeffrey Beltran-Oracle Receivables & Collections
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The Dunning Letter is not opening in the Link in History tab of the collections workspaceThe Dunning Letter is not opening in the Link in History tab of the collections workspace for a customer. The Display Link is erroring out and not displaying the concern…Siddhant Aggarwal-Oracle 29 views 6 comments 0 points Most recent by Rajeswari B Receivables & Collections -
Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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Under collections tab in oracle fusion how to add receipts as search criteriaSummary: we have a requirement to be able to search with receipts under collections tab. Pls help with navigation on how additional fields can be added in search criteri…Garima26 1 view 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Exclude Customers from Collections Module/DashboardSummary: Hello Team, We need certain set of customers need to be excluded from Collections module and we want to use collector groups. As collector field is mandatory at…
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Can we exclude customers from Collection moduleWe do have intercompany customers showing up in the Collection module metrics. Can we exclude specific customers completely from the Collection module? Regards, Raja. -
2Need to enable or edit the strategy tasks only for working daysNeed to enable or edit the strategy tasks only for working days and exclude weekendsFredrick Ignatius 11 views 0 comments 2 points Started by Fredrick Ignatius Receivables & Collections
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what access is required to add/update notes under collections tabSummary: need access to add notes on a customer level in Oracle Fusion. I can see the notes section, but I'm unable to create new notes Content (please ensure you mask a…
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Collections Scoring going in warrningSummary: Collections Scoring prohram went on warning "This feature is not available" Content (please ensure you mask any confidential information): Version (include the …
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Is it possible to withdraw the disputes submitted by other user in collectionSummary: Is it possible to withdraw the disputes submitted by other user in collection Content (please ensure you mask any confidential information): Version (include th…
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Both Customer name and Account number are displayed in CollectionsSummary: Hi, in Advanced Collection setup, we configured the business level to be on "Account" Level. However, in Collections dashboard, we can see Both Customer Name an…
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Group the delinquent transactions while sending dunning letter for Trx level strategySummary: We are using strategy at transaction level but we want to group the delinquent invoices into a dunning letter for the same customer for the same day dunning let…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.Fredrick Ignatius 3 views 0 comments 0 points Started by Fredrick Ignatius Receivables & Collections
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Where can we see the actual PROMISE TO PAY documents that are issuedWhere we see the PROMISE TO PAY documents that are issued How can the team see the Customer Statements that are issued Is there an option to save a note without having t…
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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How can i see the Collection DashboardSummary: How can i see the Collection Dashboard ? I have Collection agent as well as collection Manager role still unable to see the COllection Dashboard. Refer attachme…Ashok Kumar Giri 148 views 8 comments 1 point Most recent by Wendy_Kriekels Receivables & Collections
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Regarding importing notes into collections work areaHi Team, We have a requirement of importing notes in collections work area, but I have come across the oracle note that it is not possible through REST API or integratio…
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Document Number in transaction should come automatically and transaction number to be entered ManualSummary: We need to setup document sequence in a way that it gets generated automatically and follow sequence when user complete the transaction whereases the transactio…
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Collection Metrics Dashboard for all the customersHi Team, In 25B Oracle released the solution to access to collection metrics with operative roles, instead of AIC role. We would like to know if there is a way to see th…
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24D Transaction review and control still showing incomplete action after approvalsSummary: 24D Transaction review and control still showing incomplete action after approvals Content (please ensure you mask any confidential information): We also tested…Sangireddy-Oracle 4 views 0 comments 0 points Started by Sangireddy-Oracle Receivables & Collections
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APIs to create/update Case Folder and Add Case Notes In Oracle CloudSummary Need APIs to create/update Case Folder and Add Case NotesContent Hi Team, I am looking for APIs (REST or SOAP) to perform the below operations in Oracle Cloud Ap…Gurpreet Singh-252058 258 views 5 comments 3 points Most recent by Awadhesh Vaish Receivables & Collections
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 67 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …
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Strategies User Task REST API - Not working as expectedSummary: We have strategies with tasks at transaction level. There is a requirement to add a user task at run time for specific transactions like it is possible to do wi…
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Collections Dashboard displays amount with CurrencySummary: In the Collections Dashbaord, the amount is displayed along with Currency, although there is a separate Column for 'Currency'. Hence, when exported, formula can…
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How to Configure Strategy Tasks on the basis of due datesHi Team, My Client wanted to configure the Automatic Strategy task to send the Reminder Letters to client on the basis of due dates. Can someone please help me how to co…
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How to change Business Level from Account to Customer in Oracle Advanced CollectionHi Team, My Client is currently using Staged Dunning Plan to only send letters to customers. Now they wanted to utilize the scoring and strategy method. Currently in Glo…
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For Strategy Task Creation Introduce new transaction level condition for Invoice AmountNeed to create a Predelinquent strategy based on Customer invoice amount, but in the Manage Strategy Tasks > Create Strategy Tasks > Transaction level > Condition, has o…DocuAnir 1 view 1 comment 0 points Most recent by Vitalie Rusanovschi-Oracle Receivables & Collections
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Clarification Required on Strategy Task Cleanup in Advanced Collections DashboardSummary: Hi Team, We have implemented Advanced Collections and updated the dashboard with a new strategy. The strategy was executed successfully, and the first task — a …