Service Request Management
Discussion List
-
How can I set the default availability of a service resource to availableCurrently, we have queue resources who, when logging in, are per default 'unavailable'. As a result, they aren't assigned work items (service requests). I have tried to … -
What is the best toolbar/option to display Messages in Service RequestSummary: I tried to pull out all messages in Service Request using overflow foldout and list view but I am getting the &nbpsp tag on the message content and if the conte…
-
How to add Attachment to my Service RequestI created my Service Request with SOAP Webservice and i need to upload/add attachments after as well. Do you know an example of Attachment payload to add an attachment t…
-
Scanning outbound emailSummary: Scanning outbound email before sending to the customer Content (please ensure you mask any confidential information): Hi, We are trying to understand if there i…
-
How can we remove the other section of edit layout of Service RequestSummary: We are currently migrating the Classic UI of Service Request to Redwood UI and we are seeing these extra section which are not needed by the business. How can w…
-
create partner contact and user account issueSummary: We want to create partner contact without user. We used this api : https://eoid-test.fa.em2.oraclecloud.com:443/crmRestApi/resources/11.13.18.05/partners/03131/…
-
Creation Page layout not available in oracle cx mobile appSummary: I am implementing the Mobile CX app for the sales user. I trying to implement the same offering in cx sales mobile app as like we customize creation page on SUI…
-
M:M Relationship between Standalone custom object and Work Order in Fusion serviceSummary: We have a requirement for which we need to create a standalone custom object and associate it with Work Order. Is it possible in Redwood Fusion Service center ?…
-
Default value setup on Custom FCL field is not showing the default value in RedwoodSummary: We have given default value for few Custom FCL fields which is working fine in current adf pages, when the same fields are used in Redwood, the default values a…
-
SR Due date calculation is delayedSummary: We have a requirement from client, where on the click of the button on the Service Request, the due date of service request needs to be copied from the SR to al…
-
Redwood Service Center -- We want to disable "Update Asset" Smart action from Redwood Service CenterSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
-
Supplier complaintSummary: We are trying to find a solution that helps us in logging a complaint for a supplier. the application should have a workflow for approving the complaint status … -
Is it technically feasible to get product line in the search criteria for the Service Request?As per Business Requirement we have a question related to Service Logistics/ Service Request Module Q. Is it technically feasible to get product line in the search crite…
-
Service Request Attachment Privilege missing "You do not have permission to add a new attachment."Hello Community We have a Custom Role for Service Requests. This Role should be able to create all the different Service Request Messages and be able to attach Attachmen…
-
Reply to Email not getting appended in messages Subtab under SRSummary: We are sending Email from Forward or Reply options within Messages subtab under SR. System generated unique code is also added at the end of email body. When th… -
Restrict users from deleting attachments in the Service Request standard object.Summary: We need to implement a restriction that prevents users from deleting attachments in the standard Service Request object in Oracle fusion service using groovy or…
-
Add Contact button on an Oracle Service Request (SR) not showingSummary: Content (please ensure you mask any confidential information): Hi all, I logged an SR ticket through the Oracle Service Request portal and this morning I was ab… -
Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
-
Request for Reference Video on Sales Territory and Sales QuotaSummary: We are planning to use sales territories and sales quotas in our project. Could someone please share a reference video to help us understand these concepts Who …
-
Can we transfer only records in open states?In the mass transfer module, all data is transferred from one user to another, but we only want to transfer records with an open status to the user.
-
Copy Work Order -Fusion Service CloudSummary: Is it possible to implement a copy functionality for Field Service Work Orders similar to that of Service Requests? Content (please ensure you mask any confiden…
-
Products created in Sales and not available in Work OrderHello, We've created 2 Products in Sales > Products with option Eligible for Service. But when we navigate to Service Request and try to add these products in Parts or W…Nalsoft Pvt Ltd 22 views 1 comment 0 points Most recent by Dimple-Nagesh-Support-Oracle Fusion Service
-
Configuring Field Trigger on HelpDesk CloudSummary: Field Triggers not working in Redwood, to dynamically update a dependent field on Tab out of a field in Create Service Request page. 1.Added Severity field in C…
-
Most searched article OTBI ReportSummary: Hello , I am trying to create a OTBI report that lists Most searched KM articles. Tried using KM - Article search questions historical subject area , but doesn'…Lakshmi_Sasidharan 62 views 5 comments 0 points Most recent by Lakshmi_Sasidharan Reporting & Analytics for Fusion Service
-
How to change default saved search of Service request subtab in contact objectHi , We are trying to change default saved search of service request subtab in Contact details pages. We want to default the value of SR Status to "ALL" in SR subtab in …
-
Sales Stage field in the filter is appearing as a text input instead of a dropdown list.Summary: In the account object, when a user opens a specific record and searches for "Show Opportunities," we have enabled the Sales Stage field in the opportunities sub…Vijay Kumar Kotagoda 22 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
-
How can I distinguish which scheduled job created the record?I have a service request record that was created by a scheduled job, I want to know which scheduled job created the record. Is there a way to know this? I was able to kn…
-
Not able to filter subview data for the cx-panel in Redwood SalesSummary: We have created a panel using the fragment cx-panel in Account object with the resource as 'serviceRequests'. Now the issue is when we click View All standard a…Sreekanth M, Oracle-Oracle 145 views 11 comments 0 points Most recent by Haresh Pahilajani-Oracle Sales