Redwood
Discussion List
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Address error in Benefits people to cover contactsWe are getting the following error while clicking any contacts from people to cover screen. This issue is also present in Family and Emergency contact page. Seems to be … -
Hide TIN Number in Contact Relationship - Redwood BenefitsWe are needing to hide the TIN number in Contact Relationships in Benefits but keep the National Identifier field. The system allows the Social Security numbers in these… -
Benefits Relationship dropdown issue on Benefits Summary page after 25B updateSummary: I am unable to see the assigned benefits relationship for employees in the Benefits Summary page after 25B update. Could you please advise what roles are needed… -
25B Specialist - remove Benefit balance et group privilegeSummary: Dear Team, We have an issue with the Benefits Specialist role . We are trying to remove the Person Benefit Balance and Person Benefit Group actions by role. We … -
Self Assigned Event Rule Pending actions still showing for Employee and Benefits AdminSummary: We turned on the new Self Assigned Event Rule for three of our life events Marriage, Gain or Loss and Dependent Change. The process is working great; however, i…
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Redwood Benefits: Missing TileSummary: Hi Team, We are having this issue that once we enable Redwood there is one tile that is missing and no longer available in Redwood. Can you please help us? Than… -
Person Benefit Groups page not showing group infoSummary: We have enabled Redwoods for Benefits in non-production. When we access the Person Benefit Groups page the group information is not displaying, we get the messa… -
How to tell which life event a "Proof of qualifying life event" document was loaded against?In the new Redwood Benefits module when reporting a life event you can upload a document against it as proof. It's nice and pretty seamless! But… is there a way though t… -
After Upgrade to 25 B Administrator Functionalities are missingSummary: We are recently upgraded to 25B and after the upgrade some of the functionality like Viewing the Action Items are missing. Navigation Benefits Administration ⇒B…
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Why is it called my contact instead of People to Cover? and Why Trust is Separated?Summary: Before you Enroll in Classic UI: once open, there will be 'People to Cover' and 'Trust'. After enabling Redwood under Quick Actions, the 'People to Cover' secti…
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How to hide 3 dots next to ben eligible option under enrollments in redwoodSummary: Is there a way to hide the 3 dots next to ben eligible spot? -
Benefits Completed Checkmarks Reverting to IncompleteWe are working through implementing Benefits for Redwood and I noticed that the completion checkmarks are reverting. For example, to start, all icons are gray hearts: On…
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Pending Actions not showing as still pending when a new life event is createdSummary: We are testing Redwood changes and asked our functional team to do some life event testing. They did a Gain or Loss to add a spouse and the pending actions so b…
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Redwood - Hide all the quick action links from Benefits pageSummary: Navigation Me > Benefits I want to hide all these Quick Actions link from this benefits page for employees. Content (please ensure you mask any confidential inf…
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not able to see national identifier section in redwood page for contactSummary: Hi All, We are in 25B and don't see national identifier section to add social security number for contacts in People to Cover and Before you enroll page. Also, …
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How to hide individual input fields in contacts additional info in Redwood page?We have a requirement to hide the tobacco use and the student status field to be hidden from the employees while creating/editing a contact and it should only be visible…
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Can you change the color and imagine on Self Service page in Benefits RedwoodSummary: Is there a way to change the color and image on the Self Service Benefits when you click on Enroll like how you can on the first page. I have the banner on the …
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Can we configure Benefits Activity Centre filtersSummary: Benefits Activity Centre has a large number of Filters available OOTB - the business have asked if we can remove a number of the Filters as they are irrelevant …
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During the Redwood Benefits open enrollment process, can text be customized on the UI?Summary: During the Redwood Benefits open enrollment process, our Benefits Manager would like to either bold text, make it a different color, and/or use a larger font fo…
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Autocomplete rules for covered Dependents validation for planSummary: Hi All, We are currently in the implementation phase and have a specific requirement: When an employee elects a Medical Plan option (e.g., "Employee + Family" c…
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How do we Hide the Quick Action for Primary care physicians in the My Activity Center Benefits area?From the Redwood My Activity Center - Benefits section, we would like to hide the Quick Action that appears for the Redwood "Primary Care Physicians" page. I have alread…
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Display Benefit Plans Under Single Program SectionSummary: After a life event, if an employee is enrolled in a different plan, it currently appears under a separate section labeled with the program name. We would prefer…
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Compensation and Employment Info Missing in Benefits Activity CenterSummary: After enabling Redwood for the Benefits module and confirming that all relevant profiles are active, the Benefits Activity Center is functioning as expected. Ho… -
Redwood Benefits AI Agent launched! How many questions is AI Agent rec'g?Summary: Hi! This week we launched Open Enrollment in Redwood and introduced our new Benefits AI Assistant, Benny! How can we report to exec mgmt how many employees are …
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Benefits summary page is blankNot able to search for any person in the benefits summary page in redwood UI. The user has view all benefits admin role inheriting the seeded job role for benefits admin.
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In the Redwood Self-Service Benefits flow we want to remove some stepsHi, In the Redwood Self-Service Benefits seeded flow we want to remove some steps or use differently, like remove 'Get to Know Your Benefits', keep only 'Express Mode' i… -
Redwood Benefits Support tab tiles not workingSummary: When clicking on the Support tab seen at the bottom of Me > Benefits, there are multiple tiles. No matter the browser or user I log in as, when I click any of t…
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Unable to default DFF field in edit contact pageSummary: Navigation: Benefit Administrator > Benefits Activity Center > Open an employee >> People to Cover > Edit Existing Contacts >> edit Relationship Requirement: In…
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we need to hide Pending actions region under Redwood Benefits summary PageHello Team, We have a requirement to hide the Pending Actions region under the Redwood Benefits Summary page. We attempted to achieve this using VBS, but unfortunately, …