Redwood
Discussion List
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Benefits Activity Center does not show default benefits relationship (Redwood 25C)Summary: Hello, The Benefits Activity Center is not displaying the default benefits relationship. Please, I need assistance to correctly configure the default benefits r… -
Unable to print complete enrollment summary as of dateSummary: As an administrator, I want to print an employee's enrollment summary as of a certain date. I can only do this by selecting the Enrollment Summary from the 3-do… -
How can we differentiate between employee and dependent plans within a program ?Hello Teams Users are a bit confused when seeing both employee and dependent plans during open enrollment. For example, when an open life event is active and they enroll… -
Error: The record couldn't be retrieved for processing. Contact your help desk.Hello, I’m encountering this error while evaluating the Detected Life Event on the same date, i.e., 10/13/25. Has anyone else experienced this issue? Please let me know.… -
Intermittent Benefit Activity Center Search Issue After 25B UpdateAfter updating to version 25B, I ran the "ESS job to create index definition and perform initial ingest to OSCS" process with the ingestion value "fa-hcm-personbenefits"… -
How can we change the verbiage on Redwood Self-Service Enrollment Page for Pending Actions Task?Summary: We are using Oracle HCM Cloud version 25A and are enabling Redwood Self-Service Enrollment. On the Post-enrollment section of the enrollment page, the “Complete…
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Hide the Title, Gender, and NID section if the relationship is Expected Child?Hello Teams, I’m trying add dependent and i would like to hide the Title field using VBS in Configure Fields and Regions, so the Title field no longer exists. As for the…
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Benefits Activity Center Life Event Status Filter Not AccurateSummary: We're noticing a difference between the records that show in the Benefits Activity Center Life Event Status filter to those that show in the Evaluate and Report…
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Redwood Grade Ladder Update ErrorContent (please ensure you mask any confidential information): I am trying to add a grade onto a grade ladder in Redwood pages and I receive an error of: Provide a valid…
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Ask Oracle is not visible on redwood page even after enabling the guided journey throug VBSSummary: We have enabled a AI Agent and exploring the options. While the AI Agent is added to the guided journey, we are unable to view the "Ask Oracle" tab under benefi… -
Country Specific field changes on Express and Advanced modeSummary: Hello Oracle Team members @Tamara Mills-Oracle @Adam Gates-Oracle @Monica Vijayashanker -Oracle @Nagaraj Hunur-Oracle we are currently in UAT week for our clien…
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Benefits Relationship is blank after 25b updateSummary: Prior to the 25b update, all employees had the correct assigned Benefits Relationship. However post 25b update, it is now blank for all employees and we cannot …
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Unable to add a life event through "Report a Life Event" page.We are using the REDWOOD UI for the "Report a Life Event" page. While trying to add the life event through the page, we got the error as shown in the attached screenshot.
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Redwood personalization in Advanced vs Express modeSummary: Hello Oracle Team members @Tamara Mills-Oracle @Adam Gates-Oracle @Monica Vijayashanker -Oracle @Nagaraj Hunur-Oracle we are currently in UAT week for our clien…
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Redwood Me > Benefits: Can we change the verbiage under Your Benefits?Summary: Currently when Open Enrollment life event is assigned there is the verbiage below that displays. We do not want the close date to display, is there a way to upd… -
Min max setup at plan level is not taking precedence but the config at Plan type level isSummary: We are implementing global benefits for multiple countries and the min max for each is different. Our idea was to setup the min max = 1 at Plan type level & cha…
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Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
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Decrease size of the Benefits program logo in the Employee Self-service pageCan we reduce the size of the logo of the Benefits Program in the Employee Self-service page, as shown in the image below: Thank you in advance.
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Change the color and text size of the "Enrollment Confirmation" text windowCan we change the format and background color of the text box with shows Enrollment confirmation after the submission of benefit elections, in the Employee Self-service …
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Did the Submitted Enrollment field in the Viewed Sensitive Data Audit get removed?Summary: I use the Sensitive Data Audit weekly, especially during enrollment to see if users clicked the submit button and the date they clicked it. Since we have upgrad… -
Redwood Benefits- Expose National Identifier Section in “Before You Enroll” Quick ActionSummary: Hi all, We are currently implementing Redwood Benefits and have a requirement from our client to expose the National Identifier section in the “Before You Enrol… -
Where can I create EAP links for Benefits offering in Oracle Benefits in Self Service?Summary: Hello All I have a requirement where client is asking to have EAP links on Benefit Service Page where EE can review all the offering before going into Enrollmen…
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Getting error while uploading Birth/Marriage certificate in Benefits Self service pageWhile uploading marriage certificate through pending actions in Benefits self service page , i get this error - You don’t have access to create a document record for thi…
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Benefits Court Order (Restrict Ben Admin from Disenrollment as well as EE)The business is asking if we can restrict the Benefits Admin custom roles from disenrolling the dependents, similarly to how the employee is restricted from disenrolling…
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Issues with intervening life events during OE in RedwoodSummary: We are experiencing issues when backing out OE to unprocessed when there is an intervening life event. Once the intervening life event is processed and closed, …
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Set up configure validation to prevent duplicate dependentsSummary: Does anyone know how to configure fields and regions or configure validations under a New Contact under Me>Benefits>Before you Enroll>People to Cover to prevent…
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Unable to see document type and description through ESS benefits pending actionSummary: I am unable to see the document type and description while trying to add document type in the pending action section in Self service enrollment page for Benefit…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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REDWOOD Benefits: After submitting elections pending action item message not coming like RUISummary: In RUI when we submit elections then a message used to come if any pending action item was generated. This message is not coming in redwood, is this expected be…
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Hide the Self in the Enrollment PageSummary: We are implementing Benefits in redwood and are enrolling only dependents. But we are able to see the Self, though the employee is not enrolled. Version (includ…