Redwood
Discussion List
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Dependent Eligibility Issue (Fast Formula)We created a Fast Formula to validate dependent eligibility: if a specific field in their registration is filled out, they are eligible; otherwise, they are not. However… -
Can we hide Self-Service Enrollment Path options (Choose how you want to enroll) on ESSHello We have enabled the Redwood pages for Benefits and Business is performing the end-to-end testing. One of the issues raised by business is to hide the 'Choose how y… -
How do I get plan documents to display under View DetailsSummary: I added plan documents under the Plan Additional Configuration for HDHP and went to click View Details under the Medical section and I'm not seeing a link or a … -
Unable to see Document Types for Birth Certificates in Redwood BenefitsSummary: Only some people can see this, while others cannot in Redwood. However, non-redwood there are no restrictions. Content (please ensure you mask any confidential … -
The Hide Annual Rate field was introduced in the additional configuration of benefits plans.In version 25C, the Hide Annual Rate field was introduced in the additional configuration of benefits plans. However, even after enabling this field, the rates are still… -
View benefit enrollment without ability to make changesSummary: We have a requirement to only have a view benefit enrollment without ability to make changes for HR. Is this something we can achieve with adjusting custom role… -
AI Agent AuditingSummary: Is there audit to findout who and when disabling and enabling of AI Agent Happened. We have built Benefits AI Agent. But it got disabled after applying 25C. We …
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Can you hide Program or Plan not in ProgramSummary: Is there a way to hide this field on the Enrollment Summary page? I didn't see anything specific in Visual Builder. Content (please ensure you mask any confiden…
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Voluntary Deductions not reflecting in payslipSummary: We have created benefit plans and added the input value as well as element on the Rate. We are not able to reflect the deductions in payslip. Content (please en…
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Redwood Customization in report a Life eventSummary: Hi All, Please advice if anyone has done the following redwood changes . 1.Remove the Auto approve text when reports life event 2.Hide the confirmation Page or …
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Redwood Benefits: Self-Reported Life EventHi, Why does it Auto Approved? For Example, below Divorce, this will confuse the employee since Life event like this is not Auto Approved. Is there anyway we can change … -
How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
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How to set the Address Section or fields on it as required from the Self Service Enrollment PageWe would like to set the Address Section or even fields of it as required but the list from the Business Rules does not correspond on the fields from the UI, The fields …
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When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM is used.Summary: This question is related to AI Agent Studio within the Tools section. When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM…
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Redwood Benefits: Open EnrollmentHi, We are currently running OE on one of our test environments, but we are experiencing a situation where employees are unable to update their enrollment status that in…
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Can Document Records be removed from Benefits quick actions Redwood 25B?Summary: I understand that this could not be done in 25A, but was the ability to remove Document Records from Benefits quick actions in self-service delivered in 25B? Co…
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Redwood Benefits: Get to know your BenefitsHi Team, Can we add Links here? Like link of the Open Enrollment? If not, can we remove this section? Thank you! Rechiel
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On enrollment screen for Optional Life and Basic Life, can we adjust the size of the textSummary: We would like to adjust the size of the text from the enrollment screen for Optional Life and Basic Life. Is it possible to adjust the Font Size or the whole Wa…
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VBS REdwood customization - How to turn on the toggle button on Redwood UI pagesSummary: How to turn ON the toggle button by default Content (please ensure you mask any confidential information): How to turn ON the toggle button by default We are tr…
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Benefits Redwood page throwing HTML error when reporting life event through self service and adminBenefits Redwood page throwing HTML error when reporting life event through self service and admin. Does Fast Formula attached to Post Election Edit Formula type cause t…
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Unable to view benefits relationship under redwood pageSummary: Unable to view benefits relationship under redwood page. All roles are updated according to the guide, also added seeded benefits roles to test. Unfortunately B…
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Assign and Update Benefits Relationship ProcessSummary: We have run the process "Assign and Update Benefits Relationships" to assign the default benefits relationship to employees after the data load and now trying t… -
Benefits summary report shows blank in prod environmentSummary: In test environment the report displays without problem, but in production it opens in blank. We're missing any configuration or program execution for it to dis…
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Redwood Benefits: Confirmation MessageHi Team, Is there any way we can change the message once they submitted their enrollment for Redwood page? Current setup: Redwood Setup: One more thing the Print option …
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Redwood Benefits: Post-EnrollmentHi Team, Is there any way we can change this other than Optional? Since Pending Actions are require? Thanks! Rechiel
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Redwood does not have the functionality to review Payroll Information from the employee’s enrollmentSummary: Redwood does not have the functionality to review Payroll Information from the employee’s enrollment rate date as opposed to the Responsive Page Content (please…
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Termination Life Event not Triggered for Global Transfers in RedwoodIn Responsive UI, when a Global Transfer is performed, both a Termination (day before GT) and a New Hire Life Event (GT effective date) is triggered. When doing a GT usi…
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HSA Plan Configuration Change: Transition from Program to Unrestricted Enrollment & Fast FormulaSummary: Hello everyone, Current: HSA is set as a "Plan in Program" with Post Edit Election Fast Formula (FF) ensuring that HDHP medical plans and HSA enrollments are li…
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How Can we Hide/Edit the Total Cost Per Pay Period in Benefits Redwood ESS PagesSummary: We need to Customize the Benefits Plan enrollment & Summary where we want to hide the "Total Cost" in redwood page, Can anyone share the steps and VBS setup to …
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Ability to make Name component non-editable in edit/convert pending worker page in redwoodSummary: In RUI we had a option to make Name component non-editable or read only in edit/convert pending worker page. The same is not available in Redwood pages for Pend…