Redwood
Discussion List
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How can we change the verbiage on Redwood Self-Service Enrollment Page for Pending Actions Task?Summary: We are using Oracle HCM Cloud version 25A and are enabling Redwood Self-Service Enrollment. On the Post-enrollment section of the enrollment page, the “Complete… -
Hide the Title, Gender, and NID section if the relationship is Expected Child?Hello Teams, I’m trying add dependent and i would like to hide the Title field using VBS in Configure Fields and Regions, so the Title field no longer exists. As for the… -
Benefits Activity Center Life Event Status Filter Not AccurateSummary: We're noticing a difference between the records that show in the Benefits Activity Center Life Event Status filter to those that show in the Evaluate and Report…
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Redwood Grade Ladder Update ErrorContent (please ensure you mask any confidential information): I am trying to add a grade onto a grade ladder in Redwood pages and I receive an error of: Provide a valid…
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Ask Oracle is not visible on redwood page even after enabling the guided journey throug VBSSummary: We have enabled a AI Agent and exploring the options. While the AI Agent is added to the guided journey, we are unable to view the "Ask Oracle" tab under benefi… -
Country Specific field changes on Express and Advanced modeSummary: Hello Oracle Team members @Tamara Mills-Oracle @Adam Gates-Oracle @Monica Vijayashanker -Oracle @Nagaraj Hunur-Oracle we are currently in UAT week for our clien…
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Redwood personalization in Advanced vs Express modeSummary: Hello Oracle Team members @Tamara Mills-Oracle @Adam Gates-Oracle @Monica Vijayashanker -Oracle @Nagaraj Hunur-Oracle we are currently in UAT week for our clien…
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Redwood Me > Benefits: Can we change the verbiage under Your Benefits?Summary: Currently when Open Enrollment life event is assigned there is the verbiage below that displays. We do not want the close date to display, is there a way to upd… -
Min max setup at plan level is not taking precedence but the config at Plan type level isSummary: We are implementing global benefits for multiple countries and the min max for each is different. Our idea was to setup the min max = 1 at Plan type level & cha…
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Unable to hide Beneficiary organization section under People to cover redwood page.Summary: Unable to hide Beneficiary organization section under People to cover redwood page. We are able to hide the fields within this section. But we are not able to h…
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Decrease size of the Benefits program logo in the Employee Self-service pageCan we reduce the size of the logo of the Benefits Program in the Employee Self-service page, as shown in the image below: Thank you in advance.
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Change the color and text size of the "Enrollment Confirmation" text windowCan we change the format and background color of the text box with shows Enrollment confirmation after the submission of benefit elections, in the Employee Self-service …
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Redwood Benefits- Expose National Identifier Section in “Before You Enroll” Quick ActionSummary: Hi all, We are currently implementing Redwood Benefits and have a requirement from our client to expose the National Identifier section in the “Before You Enrol… -
Where can I create EAP links for Benefits offering in Oracle Benefits in Self Service?Summary: Hello All I have a requirement where client is asking to have EAP links on Benefit Service Page where EE can review all the offering before going into Enrollmen…
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Getting error while uploading Birth/Marriage certificate in Benefits Self service pageWhile uploading marriage certificate through pending actions in Benefits self service page , i get this error - You don’t have access to create a document record for thi…
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Benefits Court Order (Restrict Ben Admin from Disenrollment as well as EE)The business is asking if we can restrict the Benefits Admin custom roles from disenrolling the dependents, similarly to how the employee is restricted from disenrolling…
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Issues with intervening life events during OE in RedwoodSummary: We are experiencing issues when backing out OE to unprocessed when there is an intervening life event. Once the intervening life event is processed and closed, …
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Unable to see document type and description through ESS benefits pending actionSummary: I am unable to see the document type and description while trying to add document type in the pending action section in Self service enrollment page for Benefit…
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REDWOOD Benefits: After submitting elections pending action item message not coming like RUISummary: In RUI when we submit elections then a message used to come if any pending action item was generated. This message is not coming in redwood, is this expected be…
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Hide the Self in the Enrollment PageSummary: We are implementing Benefits in redwood and are enrolling only dependents. But we are able to see the Self, though the employee is not enrolled. Version (includ…
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Change you change the verbiage in Redwood Enrollment SubmittedSummary: Can we change the verbiage after someone submits their elections? Content (please ensure you mask any confidential information): Version (include the version yo…
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Start Here- Learning opportunities to get started with Benefits Redwood AdoptionGoals Our vision is to deliver a cutting-edge, streamlined experience for Employee Benefits Enrollment and Administration through Redwood design, ensuring employees stay… -
National Identifier field missing in People to Cover Redwood pageSummary: In RUI People to Cover Page we get the Option of National Identifier but in Redwood page this is missing when we navigate through My Client Groups → Show More →…
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Redwood Benefits – Need to Hide “Beneficiary Organisations” Section for UK OnlySummary: Hello all, I’m working on Redwood Benefits self-service pages and need some help with conditional visibility. Requirement: In the enrollment flow, the Beneficia…
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How to make different look and feel of Benefits summary page based of different BUOn the Benefit summary screen, using Redwood , the Canada business unit is asking for some of the customization that is available for the US business unit, but it's not …
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Redwood Benefits – Add Helpdesk Deep Link in “Need Help? Contact Us” SectionSummary: Hi everyone, We’re currently rolling out Redwood Benefits for one of our clients. On the employee self-service page, the right-hand panel shows the “Need Help? …
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How do you enable links to be detected by screen reader, specifically JAWS?Summary: Our requirement is to have all links in the Benefits module detected by a screen reader. Currently, Quick Actions links are not being detected by a screen reade…
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Hide “Cancel” Buttons in Enrollment Authorization in Redwood Self‑ServiceWe want to ensure that employees are required to accept the "Enrollment Authorization" during Open Enrollment, regardless of whether they make changes to their benefit e… -
Benefits Assistant (RAG AI Agent) - Background image not showingSummary: I created a Benefits Assistant on the Benefits Self Enrollment page through AI Agents and Guided Journeys. I then added a background image. After the 25C update…
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Dependent Eligibility Issue (Fast Formula)We created a Fast Formula to validate dependent eligibility: if a specific field in their registration is filled out, they are eligible; otherwise, they are not. However…