Internal HR Help Desk
Discussion List
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Helpdesk request page is not loadingSummary: I am trying to open HR Help Desk Request Page but the page is loading blank. Navigation—>Help Desk—>Help Desk Request. Working on 25c Redwood. Could any one fac… -
Transfer from Oracle Digital Assistant to Live Chat from HCM landing pageSummary: We understand that as it currently stands, in order to transfer from Oracle Digital Assistant to Help Desk Live Chat, this must be done via the My Help Employee…
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Internal help desk for maintenanceDears, the Internal request icon here is not showed to the users who has "Next Gen Human Resources Help Desk User" eventhough the offering for the internal ssrvice reque…
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Groovy Script for Action Plan due date notificationSummary: We have due date duration defined for each action within action plan which is added in a Case. How can we share a reminder to Assigned to Person of Case when du…
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How to Implement: "Auto-Compose Email to share AI-generated Resolution" by Internal Help DeskSummary: I'm trying to implement the AI case for Internal Help Desk that's in the documentation. "Auto-Compose Email to share AI-generated Resolution" I'm using the do…
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help desk button bar doesn't appearSummary: Hi all, we are trying to implement this new button bar functionality "assign to me", "show interactions" and "audit history" (explained in this document: Improv… -
Smart action help desk doesn't work - Help Desk RedwoodSummary: Hi all, I noticed that when selecting "assign to me" smart action in the service request smart action tab, it doesn't work and it doesn't trigger any action: Is…
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edit fields in HR Help desk pageSummary: Hi, May I ask you how to edit these fields (circled in yellow below) appearing in the Service Request create/details page? I would need to make some of them edi…
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How to configure the internal requestHi All, ima trying to configure the internal request from the help desk and following the steps in the below docs, but at the stage of the manage administrative profile …
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Oracle Helpdesk - Availability of SmartText based on Queues/Categories ?Summary: The requirement of my client is to see if the smartText can be made available to the agent based on Queues/Categories.Eg. If the Agent belongs to Payroll then c…
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Why am I not able to view any tickets in help desk queue with in test environmentMy security access in production environment matches test, but I can view all help desk tickets in production and none in test environment. Can anyone give me some advic…
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HR Help Desk: Allow Reopen from UI Only, Block Email Reopen?Hello all, I’m configuring HR Help Desk in Oracle HCM Cloud and I have a question about the Reopen Help Desk Request functionality. Currently: In the ORA_HD_EMPLOYEE_ACT…
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internal helpdesk when you assign a ticket to your selfHi Is it possible to make a trigger that make sure you dont get a notification if you assign a ticket to your self? All the best Stina
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How to customize Service Request auto response for help desk for specific queueSummary: The system automatically sends an acknowledgment along with a service request number. For the Payroll Office, we would like to replace our current ticket respon…
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Appeals Process handling in HR HelpdeskSummary: Appeals Process handling in HR Helpdesk Content (please ensure you mask any confidential information): Hi All, Greetings! This is about a requirement of definin… -
Unable to add resource teams to a HR help desk queueSummary: Hi All, We are implementing HR Help Desk with redwood experience for our client. Now when we are trying to add the resource teams to the HR Help desk queues, we…
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Case Management for Grievance handling and Transfer AppealsWe need to implement Grievance Handling and Transfer Appeals in Oracle. I believe Case Management is the most suitable module to support this functionality, but I would …
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What setting to make the install base asset available in internal service requestSummary: We have certain install base asset in maintenance module which is not available for LOV install base asset field in internal service request. Is anyone know abo…
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Reply/Acknowledge for an unknown user outside of the organization Oracle HR HelpdeskSummary: Hi , I am trying the solve the issue of not getting a reply for an unknown user outside of the organisation and wanted the follow the solution in the below docu…
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Migration of Server Scripts created for Hr Helpdesk between instanceHi All, We have created around 100+ server scripts based on the Business rules. We want to migrate them between instance like Dev, SIT UAT and prod. Please let us know i…
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Auto Populate Category and Channel Fields In Creation Of A Service RequestSummary: Our requirement is to have a category field auto populate in creation of service request via email inbound integration for specific email id. Example: If any em…
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Change Live Agent iconSummary: Does anyone know how to change the Live Agent icon in the lower right corner? We changed the icon for ODA via HCM Design Studio, but don't see where we can chan… -
OLC | we are not able to open the tab "help desk request"Help desk > Help desk requests Hi all, When we try to open the tab "Help Desk Requests" we are addressed to a white page. We are addressed to a page that is called Oracl…
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HR Help Desk How to default email address of an employee leader (Manager) in SR details pageSummary: Requirement is as below, Add 2 new fields to be manually inputted by CLR Users in “job Summary” section to capture the (1) email address of the employee’s leade…
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Intermittent Error on viewing HR requests: You no longer have access to this request.Summary: Using the HR help desk Agent login: John.Dunbar, every few mins (5-6mins), I see this error. After some time, the request opens up without any error and but aga…
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Restrict No's of Reopening HR help desk requestWe have a requirment to Restrict employees from repoening Thier SR for more than one time. Is it Doable in HRHD module?Mohamed Fathelrahman NM 14 views 2 comments 0 points Most recent by Mohamed Fathelrahman NM Help Desk
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How to add read only date field when select the Pending leader evidence” option in Status fieldSummary: Requirement is, We need to Add a new field in “Job Summary” section to populate the effective date as today's date when the “Pending leader evidence” option in …
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There is no data in hr help desk requests pageSummary: i am getting blank page when i have clicked on 'help desk requests' icon in help desk admin and help desk agent accounts Navigation : home>help desk >help desk …