Internal HR Help Desk
Discussion List
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Internal help desk customizationHi, Can anyone please advise if its even possible to customize Internal help desk via VB studio? We have a requirement to hide a few fields on "Create internal SR" page … -
How do you remove/customise Employee Search Actions?Summary: How can you remove/customise access to certain Actions in the Employee Search page in Help Desk? Content (please ensure you mask any confidential information): … -
knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn…
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Automatically update severity when status changed from Resolved in Redwood HelpdeskSummary: In Classic helpdesk we had groovyscript in place that would automatically update the severity of a case when the status was changed from Resolved to another ope…
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Computer Telephony IntegrationSummary: We have been asked to provide the insigts of implementing Computer Telephony Integration in Helpdesk integrating customer existing helpdesk service. While I go …
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Need Groovy Script for sending bell notifications when Employee or Agent send messages.Summary: I need to get those notifications when Agents or Employees sent messages to employees for a particular SR. They only get an email for the message received but n…
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Trying to Hide few fields from Create Help Desk Ticket page using VBS extension but getting errorSummary: Access to fetch at 'https://idcs-oda--da2.data.digitalassistant.oci.oraclecloud.com/tts/voices?channelId=&userId=_174B21098C49E2DCE0630B91500A4411' from origin …
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Confirm the timing that triggers error SVC-5295325Summary: We're looking to find out how long after saving a request that error SVC-5295325 will then show for other users when trying to make any updates to the same requ…
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Service requests are not assigned to queue on next Gen HelpdeskSummary: Hi , we are working on migrating Classic HR Helpdesk to Nextgen Redwood helpdesk. After completing migration jobs , i can see all queues has been migrated and i… -
Will a license under Service be consumed if we enable Omni channel and Email communicationSummary: Hello Everyone, We need to utilize HR Helpdesk and procured license for Helpdesk only, but for agent availability and automatic routing of tickets we need to en…Vinod Kumar Ummadisetti 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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Transaction Summary - Where do I get explanations about how to resolve drafts, failed itens?Summary: Notifications of the performance goal approval processes are not being sent to leaders. The status displayed on transaction console varies from types and action…
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Export Service requests details in Next Gen HelpdeskSummary: We have a requirement to export/print the service request all details inculding messages as well. Do we have any functionality availanle in Next Gen Helpdesk? A…
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Next Gen Help Desk- List of values not displayed for standard fieldSummary: for Agents in contact section there is a standard field Relationship type code ,the field is displaying however list of values are not displaying. Can please an…
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How i can add dropdown list of values in contact section of Next Gen HRHDSummary: Hi All I am currently working on migration of classic helpdesk to next Gen Help desk. I have a requirement for Agent view - In Contact section under Relationshi…
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Did you miss a Help Desk event on Cloud Customer Connect in 2023?The Help Desk Team wants to thank each and every one of you that attended our Cloud Customer Connect events in 2023! And if you missed one our webcasts this year, here’s… -
Hide one of the most browsed articles in HR Help Desk?Summary: Hi all, Is it possible to remove from the most browsed articles one of them? E.g. in the below example/print screen the client needs to remove the circled one a… -
When 'High Severity' Request is Reassigned/Assigned Notification - HR Help Desk Groovy - HRHDSummary: We have the below requirement: i) Agent should receive HRHD Notification only when 'High Severity' Request is Reassigned from one agent to another. ii) Agent sh…
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How to create the Flexfields on Internal HelpdeskSummary: Requirement is to create additional fields on the Internal Helpdesk Redwood screen. 1) Can this be accomplished without using VB studio (preferred)? 2) Can we h…
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How to Hide Inline Attachments in Attachments Category in HR Help DeskHello All, We are trying to Hide the Inline Attachments in Attachments Category in HR Help Desk SR Request Page. We have checked below Profile Options but couldn't able …
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Is there a way to have a field to capture Maintenance Org for ISR?Summary: We are implementing Maintenance Cloud and using Help desk to capture Work Request information. There is no Field on the Standard Form to capture Maintenance Org…
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remove notification on the operator when posting a messageSummary: Hi, If an operator enters a message on the hr help desk, we would like to avoid receiving the notification when he enters the message himself. We found the code…
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Related to 23B - Auto-delete closed SRs mandatory featureSummary: We have a mandatory feature in 23B which helps delete close service requests. But we are not able to find the corresponding profile options required to set for …
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Need to add additional fields while raising SRHi, I am trying to add DFFs on "New help desk Request" screen. We have redwood enabled for Help desk and need to know the steps to capture additional info while raising …
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How to solve help desk problems or identify the possible cause?Summary: I am implementing the help desk module in my project, I am starting and I have found many bugs. Content: Hi! I am working with the help desk module in Fusion HC…
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Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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Next Gen Helpdesk and Oracle MaintenanceSummary: Hi, We have configured internal helpdesk request to integrate it with Oracle Maintenance module. We configured categories for internal helpdesk request but it i…
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Help Desk - Work RequestSummary: Through the help desk we created a work request for a maintenance work order, Now we need to build the report for the work request can someone share the backend…
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How to make Asset Field Mandatory in Create Help Desk Service Request UISummary: We want to make Installed Based Asset field mandatory for the users while they create the service request. We are not able to use Sandbox for this requirement. …
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Is there a way to ensure that 2 agents cannot response the same service request at the same time?Summary: Hi, We encounter problematic situations where tow agents assign themselves to handle the same Service request simultaneously, respond to it, and then the employ…