Internal HR Help Desk
Discussion List
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How to customize Service Request auto response for help desk for specific queueSummary: The system automatically sends an acknowledgment along with a service request number. For the Payroll Office, we would like to replace our current ticket respon… -
Appeals Process handling in HR HelpdeskSummary: Appeals Process handling in HR Helpdesk Content (please ensure you mask any confidential information): Hi All, Greetings! This is about a requirement of definin… -
Unable to add resource teams to a HR help desk queueSummary: Hi All, We are implementing HR Help Desk with redwood experience for our client. Now when we are trying to add the resource teams to the HR Help desk queues, we…
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What setting to make the install base asset available in internal service requestSummary: We have certain install base asset in maintenance module which is not available for LOV install base asset field in internal service request. Is anyone know abo…
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Reply/Acknowledge for an unknown user outside of the organization Oracle HR HelpdeskSummary: Hi , I am trying the solve the issue of not getting a reply for an unknown user outside of the organisation and wanted the follow the solution in the below docu…
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Migration of Server Scripts created for Hr Helpdesk between instanceHi All, We have created around 100+ server scripts based on the Business rules. We want to migrate them between instance like Dev, SIT UAT and prod. Please let us know i…
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OLC | we are not able to open the tab "help desk request"Help desk > Help desk requests Hi all, When we try to open the tab "Help Desk Requests" we are addressed to a white page. We are addressed to a page that is called Oracl…
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HR Help Desk How to default email address of an employee leader (Manager) in SR details pageSummary: Requirement is as below, Add 2 new fields to be manually inputted by CLR Users in “job Summary” section to capture the (1) email address of the employee’s leade…
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Restrict No's of Reopening HR help desk requestWe have a requirment to Restrict employees from repoening Thier SR for more than one time. Is it Doable in HRHD module?Mohamed Fathelrahman NM 21 views 2 comments 0 points Most recent by Mohamed Fathelrahman NM Help Desk
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How to add read only date field when select the Pending leader evidence” option in Status fieldSummary: Requirement is, We need to Add a new field in “Job Summary” section to populate the effective date as today's date when the “Pending leader evidence” option in …
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There is no data in hr help desk requests pageSummary: i am getting blank page when i have clicked on 'help desk requests' icon in help desk admin and help desk agent accounts Navigation : home>help desk >help desk …
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instant feedback - help deskHello all, does anyone have any updates regarding the Instant Feedback feature for the Help Desk module? Will this functionality be available with the upcoming 25C relea…
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Is there a description of what each infolet is in the HR Help Desk Infolets area?We are trying to enhance our infolets in Help Desk but we're struggling to understand what each infolet is showing and where the data is pulling from. If there is any do…
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service request page not available in HR Help DeskHi everyone, In .test env I noticed this issue when landing on Service Request Page both with admin or agent user (using all users that work in prod env) I get this weir… -
Helpdesk module is not listed in 25B redwood Helper toolHelpdesk module is not listed in 25B redwood Helper tool
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The abstract "Resource" role consume any licensing aditional?Summary: If an employee is already a Fusion user, and a client needs to add the "Resource" abstract role to them in order to create internal service requests, this emplo…
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SQL query to fetch Auditing Details in HR Helpdesk moduleHi, I have a requirement to write a SQL query in BIP to fetch the Audit information in the HR Helpdesk Module. I am required to fetch the Business Object Attributes when…Mohammed Aafaque-Oracle 313 views 9 comments 0 points Most recent by Prasad Singamaneni-Oracle Help Desk
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HR Help Desk Category - would like to have Help Text about that Category appear when user selectsSummary: We have many Categories, for some of them we would like the User to attach certain documents, is there any way of creating Category help text Content (please en…
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I can only see tickets raised by meSummary: In the Helpdesk, sporadically, I can only see Service requests which I have raised. Queues otherwise appear as "No Data to display". Content (please ensure you …
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Queue not visible in Manage Service Assignment RulesSummary: Hello Everyone.. We have migrated HRHD to services as part of REDWOOD migration and as most of the components got migrated successfully, we noticed the queues u… -
In Manage Legal Addresses, the location is not visibleSummary: In Manage Legal Addresses, the location is not visible Content (please ensure you mask any confidential information): Version (include the version you are using…
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In HR Help Desk, Random break for sequence numbers apply for Live chat, ODA Interactions and cases?Summary: Hi, In HR Help Desk, Random break for sequence numbers apply for Live chat, ODA Interactions and cases? like below document confirms there will be random break …Prasad Singamaneni-Oracle 33 views 8 comments 0 points Most recent by Prasad Singamaneni-Oracle Help Desk
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assinged to field not auto populated, queue is set correctly as defined in the applicationSummary: assinged to field not auto populated, queue is set correctly(auto populated) as defined in the application
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HELP DESK [Milestones]Dears we wanted to inquire about the milestones configuration for the HELP DESK, for your information, in the past it used to work well on the system, but now some stuff…
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Unable to mass assign requests when groupedSummary: I have grouped the list of request by using a custom category field which works fine. (see attachment) Is there anyway to mass assign all the requests under the…
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Help Desk | how I insert custom field in Visual builder studio?Hello all, "I’ve created a custom field in Oracle using Application Composer. What are the steps to make this custom field available in Oracle Visual Builder Studio so I…
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Help desk | after P2T which process we need to launch for help deskHi all, following the go-live of a P2T (Production to Test) migration, which processes should be initiated or scheduled to ensure full functionality of the Help Desk mod…
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Knowledge Search Service role in Internal Help Desk (Service CX)Hello everyone, I'm running a test in the Internal Help Desk (Service CX) module and need to validate the behavior of the Knowledge Search Service role when assigned to …