Benefits Service Center
Discussion List
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The 'Enroll in Default Benefits' process is failing to trigger automaticallySummary: The 'Enroll in Default Benefits' process is failing to trigger automatically upon the completion of the 'Evaluate Life Event Participation' process. Despite sub… -
unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to… -
Reduce Coverage By 50% when Spouse turns 70 yearsHello Experts, We have a business requirement where the Coverage Amount for Supplemental Spouse Plan should be reduced by 50% through a Life Event when the Spouse turns …
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Ability to remove HSA coverage including the seed(Employer Contribution)Summary: Hi Team, Is there the ability to remove the HSA coverage including the seed. For example the employee is covered on their parent’s plan or has reached the maxim…
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Facing Error: You need to enter a date of birth that's before the start date of the person record.Summary: Hello, we're performing data migration of contacts for benefits. We have faced the following error: 'You need to enter a date of birth that's before the start d…
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Autocomplete rules for covered Dependents validation for planSummary: Hi All, We are currently in the implementation phase and have a specific requirement: When an employee elects a Medical Plan option (e.g., "Employee + Family" c…
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'Enroll in Default' process not picking all employees after Participant Conversion loadSummary: Default enrollment process is not getting applied to all employees when ran after conversion load Content (please ensure you mask any confidential information):…
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Benefits Enrollments- Need to replicate the previous year enrollments after end-dating the Elements.Summary: Hi Team, We’re encountering an issue in the Benefits area when trying to enroll an employee retroactively into a plan with the Associate + Family or Associate o…
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Proof of good health EOI is getting approved/denied for both spouse and employee togetherWe have done EOI setup for both Employee & Spouse, the document we have used is proof of good health for both of the plans. However if we have a case wherein Employee Li…
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Benefits Administrator Job Role not working in RedwoodSummary: My Client super users had seeded Benefits Administrator Job role to their user profiles in RUI phase. They were able to query and search for users with the seed…
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Where can I find the calculation rules on a planSummary: We have a plan that will be a per pay period amount (so biweekly) Example if they want to contribute 10$ out of each paycheck - we have 26 PP so the Annual amou… -
Under Redwood pending actions items are cleared even after entering the received date post due dateHi Team, We have scenario under redwood where pending action items are getting approved even after the Due dates are passed(Received date provided is greater than due da…
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Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredSummary 'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredContent Hi Experts, We have noticed that for few associates t… -
Beneficiary and Dependent data getting carry forwarded from First Life Event to Second Life Event.Summary: Hi Experts, We are loading 2 years of Benefits enrollment data into Oracle system using 2 LifeEvents (namely 'Conversion-1' and 'Conversion-2') ,accordingly i l…
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BENEFITS SIDE PANELSummary: In Benefits after clicking enroll button of a car plan, from the side panel can i select more options such as car model name, car model number etc to enroll wit…
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Life event submission notification to AdminsHello Team, We have configured Self-Service events with an Approval process for employees. Currently, when an employee submits a self-service event or when an Admin reje…
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Making dependent certification mandatory.Summary: Hello, we have a requirement where employee needs to provide certificate (Marriage/Birth certificate) once they add dependent in 'people to cover' page and befo…
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Process to End date Benefit Relationships for all Employees in the systemSummary: Process to End date Benefit Relationships for all Employees in the system Content (please ensure you mask any confidential information): We have Benefits module… -
How to create a life event which will be auto-triggered when Payroll relationship will be changedHow to create a life event which will be auto-triggered when Payroll relationship of a person will be changed from Biweekly to weekly?
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benefits activity center search returning duplicate rowsSummary: when we search we get multiple rows in Benefits Activity Center. The employee has one Pending InActive record and one Active Employee No Payroll record. While t…
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Redwood Benefits: "After the security administrator ACL Regeneration Error" Post-RefreshSummary: We are facing an issue with the Benefits Activity Center (Redwood) following an environment refresh from Dev1 to Dev3. All the Users are seeing the following me… -
Error"After the security administrator regenerates the access control list, you can see the details"I am getting the below error in the redwood in the Benefits Activity Centre. I am able to access all the other pages. Any input? Navigation:Home»Benefits Administration …
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Able to add Beneficiary %contribution for a deleted contactSummary: From Me> Benefits, When i clicked on Before you enroll and try adding a contact and then deleted the contact. I clicked on Change Beneficiary quick action and w…
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Unable to add an open life event in benefit summary pageSummary: While i try to add the Open life event in the Evaluated Life events section in Benefits Activity Center, I am unable to enter the occurred date and not able to …
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Is anyone having to approve Pending Actions twice?Summary: We are running into a situation where we click to approve a pending action, and we have to complete this action twice. We enter the received date, the document …
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Action item for waiver plan certificationHello, I'm setting up a waiver plan, and I want to require proof when the employee makes that choice. We've identified an action item called "WVPRTNCTFN" – "Waive Partic… -
Overridden Coverage amount did not Carry Forward to the Next Life EventSummary: Overridden Coverage amount did not Carry Forward to the Next Life Event Content (please ensure you mask any confidential information): The Firm Funded Life Plan…
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Facing error while going to enroll benefits plan to employees.ORA-06512 Error When Enrolling Employees in Benefits Plan Hi Team, I am encountering an error while attempting to enroll employees in a benefits plan. The enrollment pro…
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Reversal of Termination life eventWhen the employees termination is reversed, a reverse termination life event is configured and is detecting as of the recorded date. However, I am unable to reinstate th…